unable to start free trial for 360 Essentials

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Azad Bolour

Azad Bolour Member Posts: 1 Newcomer

July 4 edited July 4 in Kontakt

After filling the payment screen with my credit card information and accepting the terms, I click Continue, but nothing happens. The javascript console of the Chrome browser I am using reports an error. I am logged it via Google. Trying the chat to report the error I get into an endless loop of questions.

Is there a workaround to this issue? A different way to subscribe to 360 Essentials?

Many thanks.

Azad

Tagged:

customer care

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Best Answer

Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

July 4 Answer ✓

@Azad Bolour There was an issue with our system, this is now resolved, please try again. Sorry for the inconvenience.

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Answers

montrenorth Member Posts: 1 Newcomer

July 4

I'm having the same issue too

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Prasanna412 Member Posts: 2 Newcomer

July 4

Same issue and no support from customer service

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PoorFellow Moderator Posts: 7,359 mod

July 4
https://community.native-instruments.com/discussion/46396/unable-to-start-free-trial-for-360-essentials

Trying the chat to report the error I get into an endless loop of questions.
Quote Jeremy_NI :
Start a new chat. (making sure you are logged in)
At some point write "contact support" or "talk to an agent"
If you use an adblocker make sure it's deactivated for our website.
Try with a different browser
Try private/incognito mode on your internet browser.
Please contact N.I. Support (all)
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
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Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

July 4 Answer ✓

@Azad Bolour There was an issue with our system, this is now resolved, please try again. Sorry for the inconvenience.

0

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