Skip to content

    • Problems with Windows 10 and Komplete Audio 6 Mk 1 driver

    Member Posts: 27 Member
    edited April 12 in Other Software & Hardware

    Sometime at the end of 2024, Microsoft released an update for Windows 10. Since then, Windows has repeatedly kicked out the audio driver. I have tried many things with the help of ChatGPT, which has not yet helped to solve the problem. You always have to disconnect and reconnect Komplete Audio 6. Just annoying! It can't be that we now have to constantly buy new hardware just because Microsoft thinks it has to release new updates every now and then that cause our studio technology to stop working.

    Tagged:

    Welcome!

    It looks like you're new here. Sign in or register to get started.
    LOGIN / REGISTER

    Answers

    • Member Posts: 3,556 Expert
      edited April 12

      If you are using this driver (which appears to be the only one):

      image.png

      This device (and its driver) dates to Feb 2011 - which is 4 years prior to the first release of Windows 10 - making this a Windows 7 driver - at best.

      And if you are assuming that this driver would somehow still be fully supported within Windows 10 22H2 - which is 11+ years after that device/driver was released - that is probably wishful thinking as well.

      Really do not think MS is out to get you - more like 12 years has gone by and MS is not even aware this device still exists.

      Finally - just saw this Reddit post - from 12 days ago (with an official NI response) indicating that Komplete Audio 6 has now reached EOL (End of Life):

      image.png

      Probably time to consider a new device

      VP

    • Member Posts: 5,240 Expert
      edited April 12

      Newer driver is available (4.2.0) and it’s stated for Windows 7 and above.

      You can find it in “DRIVERS & OTHER FILES” official NI page:

      https://www.native-instruments.com/en/support/downloads/drivers-other-files/

      On the same page you can also find Device Updater 1.7.0, from 23.07.2018

    • Member Posts: 3,556 Expert
      edited April 12
      https://community.native-instruments.com/discussion/comment/221312#Comment_221312

      Thanks LIF - My bad. Should work fine.

      VP

    • Member Posts: 5,240 Expert
      edited April 12

      I hope. I posted just the existence of newer driver (and the device updater)… not that sure that it will solve the issue.

      We don’t even know if he is maybe already using this version of the driver

    • Member Posts: 27 Member
      https://community.native-instruments.com/discussion/comment/221327#Comment_221327

      Thank you for your reply. I'm already using this version.

    • Member Posts: 3,556 Expert
      https://community.native-instruments.com/discussion/comment/221425#Comment_221425

      Well - if this device is EOL (as I previously indicated) AND Windows 10 (and some update) has caused this - it is highly unlikely that NI will start coding a new driver at this juncture.

      Suggest you contact NI Support and see what can be done. This is your only option at this point.

      VP

    • Member Posts: 27 Member

      How can I get in touch with the Native Instruments support? Since they left Germany there is no support hotline anymore or support e-mail contact or something. At least I can't find it.

    • Member Posts: 5,240 Expert

      This is the link for Traktor section of Support. Remember to log in at the bottom of the page in order to have access to chat (during office time) or open a ticket

      https://support.native-instruments.com/hc/en-us/sections/15449821909021

    • Member Posts: 27 Member

      Update: A couple of days ago I have deactivated the Windows systems sounds and since then I don't have any problems with that anymore. I don't know if this caused that problem or something else. But now everything works as it should be.

    Welcome!

    It looks like you're new here. Sign in or register to get started.
    LOGIN / REGISTER
    Back To Top

    Welcome!

    It looks like you're new here. Sign in or register to get started.
    LOGIN / REGISTER

    Quick Links

    Categories