Problems with Windows 10 and Komplete Audio 6 Mk 1 driver

sylpre
sylpre Member Posts: 23 Member
edited April 12 in Other Software & Hardware

Sometime at the end of 2024, Microsoft released an update for Windows 10. Since then, Windows has repeatedly kicked out the audio driver. I have tried many things with the help of ChatGPT, which has not yet helped to solve the problem. You always have to disconnect and reconnect Komplete Audio 6. Just annoying! It can't be that we now have to constantly buy new hardware just because Microsoft thinks it has to release new updates every now and then that cause our studio technology to stop working.

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  • Vocalpoint
    Vocalpoint Member Posts: 3,526 Expert
    edited April 12

    If you are using this driver (which appears to be the only one):

    image.png

    This device (and its driver) dates to Feb 2011 - which is 4 years prior to the first release of Windows 10 - making this a Windows 7 driver - at best.

    And if you are assuming that this driver would somehow still be fully supported within Windows 10 22H2 - which is 11+ years after that device/driver was released - that is probably wishful thinking as well.

    Really do not think MS is out to get you - more like 12 years has gone by and MS is not even aware this device still exists.

    Finally - just saw this Reddit post - from 12 days ago (with an official NI response) indicating that Komplete Audio 6 has now reached EOL (End of Life):

    image.png

    Probably time to consider a new device

    VP

  • LostInFoundation
    LostInFoundation Member Posts: 5,209 Expert
    edited April 12

    Newer driver is available (4.2.0) and it’s stated for Windows 7 and above.

    You can find it in “DRIVERS & OTHER FILES” official NI page:

    https://www.native-instruments.com/en/support/downloads/drivers-other-files/

    On the same page you can also find Device Updater 1.7.0, from 23.07.2018

  • Vocalpoint
    Vocalpoint Member Posts: 3,526 Expert
    edited April 12
    https://community.native-instruments.com/discussion/comment/221312#Comment_221312

    Thanks LIF - My bad. Should work fine.

    VP

  • LostInFoundation
    LostInFoundation Member Posts: 5,209 Expert
    edited April 12

    I hope. I posted just the existence of newer driver (and the device updater)… not that sure that it will solve the issue.

    We don’t even know if he is maybe already using this version of the driver

  • sylpre
    sylpre Member Posts: 23 Member
    https://community.native-instruments.com/discussion/comment/221327#Comment_221327

    Thank you for your reply. I'm already using this version.

  • Vocalpoint
    Vocalpoint Member Posts: 3,526 Expert
    https://community.native-instruments.com/discussion/comment/221425#Comment_221425

    Well - if this device is EOL (as I previously indicated) AND Windows 10 (and some update) has caused this - it is highly unlikely that NI will start coding a new driver at this juncture.

    Suggest you contact NI Support and see what can be done. This is your only option at this point.

    VP

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