Kontrol x1 not detecting on Catalina

djdeep_hyd
djdeep_hyd Member Posts: 1 Noise

HI...I recently upgrade to Traktor pro 3 from 2 on 2015 Macbook pro 15inch retina will a Os x of 10.15.6 Catalina with Traktor 3.5.2...My kontrol x1 controller is not detecting & the drivers are not available on Native website.

Best Answer

  • Ryan_NI
    Ryan_NI BerlinCustomer Care Posts: 157 mod
    Answer ✓

    hey all, just to clear it up: whether it is intel or M1, it does not really matter. The OS is what to look out for. If you have macOS 10.15 or higher, the AUDIO 2 / 4 / 8 DJTRAKTOR AUDIO 2 MK1, and TRAKTOR S2 / S4 / X1 MK1, will not be compatible.

    The workaround, as @Stevan previously mentioned, is to downgrade to macOS 10.14 or below. Even then, there is a workaround involved:

    Operation of NI Legacy Hardware Devices on macOS 10.12 - 10.14

    please note that this is only that, a workaround. We can't offer official support for these legacy devices from 10.12 onward. The workaround tends to work 99% of the time, but we can't guarantee the results 100% of the time. We can guarantee, however, that macOS 10.15 and onward, these devices will not work.

    Going back to the issue of the processors, if you have an M1/M1 Pro/Max processor: downgrading to macOS 10.14 or below is impossible.

    I wish we had better news and hope this clears up some confusion around the situation. The sad truth is, however, that the situation is largely out of our (NI's) control, and we wish there was more we can do.

    Feel free to refer to the link below for more details on macOS compatibility:

    Compatibility of Native Instruments Products on macOS

Answers

  • Stevan
    Stevan MIDIMember Posts: 270 Saw

    Install Mojave, apple has removed 32 bit drivers with Catalina.

  • Adman_Rob
    Adman_Rob Member Posts: 5 Sine

    While it's true 32bit apps and drivers are not supported in Catalina... this should have no impact on the Kontrol X1 (or Z1 or F1) as their drivers are part of Traktor and not separate drivers.

    I have no issues running the Kontrol X1, F1 and Z1 on my MacBook running macOS 12.3 (Monterey)

  • Adman_Rob
    Adman_Rob Member Posts: 5 Sine

    Do the lights on the X1 light up when you connect it to the Mac?

  • JensenTraktor
    JensenTraktor Member Posts: 3 Sine
    edited March 28

    Hi Adman,

    which MAC are you using? M1 or Intel?

    I have Monterey and trying to install X1 MK1 drivers since a few days without any luck (even in low security mode, allowing any program to install etc...) Thank you,

    Jens

  • JensenTraktor
    JensenTraktor Member Posts: 3 Sine

    Hi Kdupkid,

    you are on Intel Mac I assume?

    Thank you,

    Jens

  • Adman_Rob
    Adman_Rob Member Posts: 5 Sine

    You don't need to install drivers. The drivers are built into Traktor 3 app. Open Native Access, make sure you have the latest version of Traktor installed. Connect the X1 and launch Traktor 3.

    Now open the prefs and you'll see that the X1 is listed in the left column at the bottom.

  • JensenTraktor
    JensenTraktor Member Posts: 3 Sine

    Nope, unfortunately doesn't work like that on M1 Macs and with the X1 MK1, but happy to try something else if you have another idea? Thank you!

  • cri5tian
    cri5tian Member Posts: 2 Noise

    same problem in mac M1 please help

  • cri5tian
    cri5tian Member Posts: 2 Noise

    same problem MONTEREY MAC M1

  • Ryan_NI
    Ryan_NI BerlinCustomer Care Posts: 157 mod
    Answer ✓

    hey all, just to clear it up: whether it is intel or M1, it does not really matter. The OS is what to look out for. If you have macOS 10.15 or higher, the AUDIO 2 / 4 / 8 DJTRAKTOR AUDIO 2 MK1, and TRAKTOR S2 / S4 / X1 MK1, will not be compatible.

    The workaround, as @Stevan previously mentioned, is to downgrade to macOS 10.14 or below. Even then, there is a workaround involved:

    Operation of NI Legacy Hardware Devices on macOS 10.12 - 10.14

    please note that this is only that, a workaround. We can't offer official support for these legacy devices from 10.12 onward. The workaround tends to work 99% of the time, but we can't guarantee the results 100% of the time. We can guarantee, however, that macOS 10.15 and onward, these devices will not work.

    Going back to the issue of the processors, if you have an M1/M1 Pro/Max processor: downgrading to macOS 10.14 or below is impossible.

    I wish we had better news and hope this clears up some confusion around the situation. The sad truth is, however, that the situation is largely out of our (NI's) control, and we wish there was more we can do.

    Feel free to refer to the link below for more details on macOS compatibility:

    Compatibility of Native Instruments Products on macOS

  • ekwipt
    ekwipt Member Posts: 3 Sine

    Not good enough, make some 64 bit drivers. For such a massive company that you are now this should be easy, also due to environmental issues this should be a priority

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