Strange! My Kontakt needs to be activated!

Leijinderui · May 10

This dialog box says my Kontakt needs to be activated. However, it had been activated before, and I have even used it for a long time! I don't know why it show this to me today.

OK, to activate Kontakt, I launch Native Access.

But, WHAT???

I have more than 8 products. So where are my other products? Even my Kontakt and Kontakt Palyer have vanished.

OK, whatever. Let's activate Kontakt first.

But where is the activate button?

I'm really hopeless!

😭😭😭

Leijinderui · May 11

It has automatically returned to normal now.

Maybe it's a mysterious occasional error…

Anyway, thank you all!

@PoorFellow @Milos

Milos · May 10

Did you try inserting the serial number for Kontakt again?

You can find all your serials inside your account at the NI site by clicking on My Account symbol and then click My products and serials.

If this doesn't help, then wait for @Jeremy_NIto solve the issue, good sir.

He will help you in couple of days...

PoorFellow · May 10

https://community.native-instruments.com/discussion/30151/strange-my-kontakt-needs-to-be-activated

Be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads), else try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

@Milos , I know that you are a kind soul that just wants to help but we first need to assist and it is not of much help to call on Jeremy_NI when so far he has not been on-line since May 8th .

Milos · May 10

Wait...you are joking, right?

My bad....

Leijinderui · May 11

https://community.native-instruments.com/discussion/comment/152943#Comment_152943

I'm not joking.😯

Leijinderui · May 11

It has automatically returned to normal now.

Maybe it's a mysterious occasional error…

Anyway, thank you all!

@PoorFellow @Milos

PoorFellow · May 11

https://community.native-instruments.com/discussion/comment/153078#Comment_153078

Thank you very much for your returning and giving feedback.

littlealone100 · May 14

I encountered the same situation!
Now I can't activate kontakt no matter what!
Strange!

I have tried logging in to natvie acess again and restarting the computer, but nothing works.

Leijinderui · May 14

https://community.native-instruments.com/discussion/comment/153686#Comment_153686

My kontakt returned to normal automatically the next day…
Maybe tomorrow your Kontakt will be OK too.

：)

PoorFellow · May 14

https://community.native-instruments.com/discussion/comment/153686#Comment_153686

If you have a specific problem with Native Access then my advice is to open a thread of your own in the appropriate Native Access sub-forum and give all necessary information including computer type , OS version , Native Access version , Kontakt version , and any other info that might be of help including error messages, an eventual screenshot of problem and what you have done to troubleshoot so far. Or alternatively contact N.I. Native Access and Installation Support right away instead.'

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

littlealone100 · May 14

Thank you.

I have resolved this issue by deleting NativeAccess.xml and restarting Native Access.

PoorFellow · May 14

https://community.native-instruments.com/discussion/comment/153717#Comment_153717

Thank you for reporting back. Yes , the deleting the Native Access XML file advice posted in the above often helps 🙂

Albino · May 20

https://community.native-instruments.com/discussion/30151/strange-my-kontakt-needs-to-be-activated

I have the same problem, how can I solve it?

PoorFellow · May 20

https://community.native-instruments.com/discussion/comment/154926#Comment_154926

Did you try the resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

If that doesn't help then try Jeremy_NI's latest 'invention' : the replacing of the XML file.

Quote Jeremy_NI :

It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

In this example it is missing the Kontakt 7 entries, please try the following:

Delete the Native Access.xml in the following location and restart your computer and open NA

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Repeat until the missing products reappear/the products in demo recognise their activation again.

If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

NativeAccess.xml.zip

Otherwise then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

Strange! My Kontakt needs to be activated!

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