I can't even download Kontakt with Native Access

SAD · March 18

Hey everyone!

NI finally got back to me. They told me to redownload NI and Kontakt.

I'm going to scream.

PoorFellow · March 18

https://community.native-instruments.com/discussion/comment/141260#Comment_141260

Support works in procedural ways. Just do what they ask and when it does not help then write back and tell them that. Then see what's next.

Then after some back and forth then you hopefully reach a place where Support have some better suggestions....

SAD · March 18

I promise I understand this. It's just bad support.

Jeremy_NI · March 18

@SAD I understand he frustration but we explained how to submit a request on our dedicated support section. You submitted a request, my colleagues got back to you. Please continue the conversation there and give as much information to my colleagues as possible, this way they can try to help you better and faster.

SAD · March 18

jeremy I am trying to talk with them but it takes a very, very long time

SAD · March 18

Hey guys,

Still mostly waiting unproductively, but I thought if the issue is somehow related to getting this new mac set up with time machine, how would I fix this mistake? Uninstall everything NI related (I'll keep the libraries on the external hard drive- which is formatted correctly) https://support.native-instruments.com/hc/en-us/articles/210291865-How-to-Uninstall-Native-Instruments-Software-from-a-Mac-Computer

I'm going to go and scream into a pillow while I wait.

Thanks

Jeremy_NI · March 19

@SAD That's useful information. we don't recommend Time Machine and cloning softwares. Not sure, as I'm not an installation specialist but deleting a product plist file should make it seen by Native Access as not installed. For example for Kontakt 7 it would be here: Macintosh HD/Library/Preferences/com.native-instruments.Kontakt 7.plist

Simply close Native Access, delete the file, open Native Access again, does Kontakt show up now?

SAD · March 19

Tried it. NA now thinks the kontakts arent installed and I can't reinstall them.

Johnny_Fly · March 19

I think i’m done with NI!

I’m in the midddle of a project, forced to upgrade and now can’t use my ££ worth of products I’ve paid for, let alone m32 or A46 never working KK.

Jeremy_NI · March 20

@Johnny_Fly What or who forced you to upgrade and for what reason? What's an A46? Do you mean A49? What are your issues, so we can help?

SAD · March 20

Ok.

I went through and manually deleted all the files in this guide: https://support.native-instruments.com/hc/en-us/articles/210291865-How-to-Uninstall-Native-Instruments-Software-from-a-Mac-Computer?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo3NjI4NDAsInVzZXJfaWQiOjM2MDcyMDU3ODUwOSwidGlja2V0X2lkIjo0MjQ1NjIyLCJjaGFubmVsX2lkIjo2MywidHlwZSI6IlNFQVJDSCIsImV4cCI6MTcxMzUzMDMwMX0.4PFyXtX_lGvLI_7K5TQ2Qgv0hMGTIdaRy1jv-exSkJc

I can download apps again. wonderful. I have also learned when you do this there is no way to relocate all files at once. You have to click and search for every individual file. (The relocate all button is not there)

This has been a problem for years according to these forums.

SAD · March 20

Logic still can't scan audio units either. Which means I can't use anything

Uwe303 · March 20

https://community.native-instruments.com/discussion/comment/141760#Comment_141760

Have you tried to "reset all audio units..."

https://support.apple.com/en-au/109315#:~:text=them%20for%20MainStage.-,Choose%20Logic%20Pro%20%3E%20Settings%20(or%20Preferences)%20%3E%20Plug%2D,installed%20Audio%20Units%20plug%2Dins.

Jeremy_NI · March 20

@SAD Good to know that you're making progress.

The AU validation issue might also been caused by using Time Machine. I'd suggest to delete the plugin files (for the plug-ins that cause the problem) found here: Macintosh HD > Library > Audio > Plug-ins > Components > *Product Name*.component

Then open Logic, close Logic.

Reinstall the applications, open Logic again.

Also this can be useful: My Native Instruments Plug-in Fails Validation in Logic Pro

SAD · March 20

Ok. Will do this.

Called apple. Kontakt 5 and 7 are good but 6 is not, which is a problem for all my existing projects. Validated it's system wide by making a test user. Audio scan is fine with 5 and 7 only. Logic crashes if i try to specifically activate 6.

I can't even download Kontakt with Native Access

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