Tips: What to do if Maschine Plus is stuck on startup screen

SEUNGEUN_LEE

https://community.native-instruments.com/discussion/comment/115856#Comment_115856

Thank you for responding to my words. I've been communicating with NI, but no resolution.

The one time it worked, I did a reset and got stuck in infinite loading again.

So I couldn't update the machineplus I have now, and of course I don't know what version it is. Is it possible to know the version in controller mode? 

MaikR

https://community.native-instruments.com/discussion/comment/116814#Comment_116814

As I’m just another user I can’t give you to same kind of support NI could and should.

What I do no is that the firmware updater (this is separate from the software update) does show some information. As it needs to be run in controller mode, you could try it and see what information it shows before you update it.

Firmware should be on 0.19

https://www.native-instruments.com/en/support/downloads/drivers-other-files/

animalelder

https://community.native-instruments.com/discussion/comment/116814#Comment_116814

I have been having the same problems. I finally got it loaded after 20 attempts. Then I updated and it doesn’t work again. Stuck on loading. Controller mode works.

I talked with support and they wanted me to send it in at my own expense. Seems unnecessary as it does work sometimes…and seems like a software issue.

MaikR

https://community.native-instruments.com/discussion/comment/117103#Comment_117103

Did you try another SD card? The way you describe it could be a memory issue. Internal or SD card.

And did you try to start it without the USB cable connected?

Again, I’m not a NI support professional and it really sucks that a big company is not willing to investigate this free of charge. They know some Maschines have these kind of issues.

SEUNGEUN_LEE

https://community.native-instruments.com/discussion/comment/117103#Comment_117103

I think I'm going to have to answer that one now. lol

I bought machineplus because of standalone, but this is really stressing me out.

Jeremy_NI

@SEUNGEUN_LEE Please get in touch with our specialists here: https://bit.ly/NI_support_maschine

SEUNGEUN_LEE

https://community.native-instruments.com/discussion/comment/117909#Comment_117909

I appreciate the concern, but I'm already taking tickets and We're exchanging problems and solutions.. Do I need to do it again?

I did what NI told me to do and it didn't work, so I sent them a description of the problem and I'm waiting. I sent this over the weekend and they haven't responded. I'm checking community threads while I wait for a response.  Please tell me what's wrong. NI's responses make it sound like I'm doing something wrong. I've only had it a few days, and the STANDALONE MODE doesn't work properly. I just want STANDALONE to work.  

Jeremy_NI

@SEUNGEUN_LEE Checking your ticket, it seems my colleague got back to you, your device seems to be defective and it will be handled by our Hardware Service.

Ron2andia

Machine 2 software stuck on loading GUI… any ideas?

Nafets

Hallo ich habe das gleiche Problem ein Standalone Maschine die keine ist ???

Blöder BUG !!!

Schon jemand einen Fix ???

Jeremy_NI

@Ron2andia This thread is about the Maschine Plus and not the Maschine desktop software.

@Nafets As you may have noticed, this forum is in English only, as is this thread.

Please get in touch here if you have the specific issue of this thread Maschine Plus stuck on startup: ) and the solution didn't work: https://bit.ly/NI_support_maschine

Vtk

Same problem...stuck at " M+ is starting"

Seems to happen every time i update my M+,

The last time with the 1.4 version i had to reboot m+ several times and then worked...

Now with the last update 1.5, it's stuck by 2 days....i tried everything, but it's still stuck

PK The DJ

i tried everything

Does "everything" include using the startup file from the first post in this thread?

Vtk

Yes, but when i power on M+ , it's still stuck on "m+ is starting"....

SEUNGEUN_LEE

https://community.native-instruments.com/discussion/comment/124105#Comment_124105

I feel bad because many people are having the same problem.

I've been trying to fix it for two months and the only way to do it is to replace the device. I hope you don't have to go through this and contact your local dealer or NI for a replacement or return.