Crossgrade to izotope Everything im possible

realtwinny

I own the Complete Collectors 14 Edition and tried to buy iZotope Everything as a crossgrade. Your rules said i can use my Collectors 14 for that. I logged into my account. But when I use check out process it said I couldn't do a crossgrade. Instead of the €755 for the crossgrade, I have to pay ridiculously overpriced €2739. Are you OK, NI? - I looked for a way to contact a sales service. That's not possible because this don't exist! That's why I won't buy the iZotope package anymore.

PoorFellow

https://community.native-instruments.com/discussion/38908/crossgrade-to-izotope-everything-im-possible

Crossgrade to izotope Everything impossible

No it's not !

But when I use check out process it said I couldn't do a crossgrade.

What you are referring to is a 'glitch'. I have same qualifying K14 CE and I get same message so must definitely be a glitch here. Only notice that if what you have is an otherwise qualifying license is e.g. a NFR (not for re-sale) license then it might not qualify.

As a Komplete 14 Collectors Edition (not NFR) owner then you ought to be able to safely ignore the warning shown below. If you qualify then you qualify , it is really that simple.

If you need N.I. assurances about anything or need help with something like this then ask N.I. Purchase Support , and in case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

But I will also call for @Jeremy_NI , could you please assure @realtwinny that it's OK to purchase this crossgrade when you are a K14 CE owner ?

P.S. In general then in case of any mishaps in connection with buying from the N.I. store (N.I. can not be responsible for sales on other stores) then you simply contact N.I. Purchase Support and they will sort you out. Just make sure that you qualify before buying, which you most certainly do in this case.