Maschine Software won't show up after Hardware registration

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Answers

  • SeanoftheDead
    SeanoftheDead Member Posts: 8 Member

    Keep it civil?

    I'm on day three with a dead purchase and can get ZERO help.

    NI product support is effectively non-existent and this is TERRIBLE customer service.

    If you have the bandwidth to respond to this thread, why can't you address the issue?

    I don't think you get it dude. It's 2024, this is ******.

  • Marshall Huang
    Marshall Huang Member Posts: 4 Newcomer

    Chill bro, It’s all right man.🫂

  • HeadEvelopedBySound
    HeadEvelopedBySound Member Posts: 2 Newcomer

    I am also in the same boat, where did you all buy? Are they wanting us to just buy direct? I would have and probably been up and running by now. I've reached out to support through chat bot over and over. Replied to email ticket to try and get help but crickets. I thought I had Machine essentials in my account at somepoint and it's gone as well. It seems like this all is related to the Izotope software getting merged in and since Machine 3 came out post that migration we are experiencing a total mess. Could be wrong but I only ordered via Amazon to get the product faster, I'd of waited the ship time with NI direct if I knew this headache was going to be waiting on this end. - Seriously re-thinking why I bought a S61 Mk3 and Komplete 14 Standard back in June…. no upgrade break on 15 upgrade now that they are running 50% off, no support responses… Sorry - guess feeling like there needs to be a support group for those mentally wrestling with this. Even if I just got a "hey man we are swamped, we have not forgotten you" is better than crickets.

  • Hermans-Mixen
    Hermans-Mixen Member Posts: 1 Newcomer

    Hello, NI Community…

    Me too just bought Machine MK3 but there isn't any Machine Software or factory content available in Native Access v3.16.0

    After i added the serialnumber in native access and refreshed a couple of times, its still a nogo area !!

    Please get back to me

  • Marshall Huang
    Marshall Huang Member Posts: 4 Newcomer

    Hello @Jeremy_NI , sorry for bothering. I got the same problem too, I bought a used Maschine mikro mk3, the seller already transferred all the serial number and other stuff, but I didn't got Maschine Essential(or maschine software, I don't know the right name, this is the first time I buy NI product) in my Native Access. I tried all the methods, for example, adding the serial manually, reinstall Native Access, etc. But it's all no use. My MacOS version is 14.2.1 and my Native Access is the newest version. I already sent the support ticket and the number is #4439297 (the seller also wrote a support ticket for this), It's been few days, please help me, I will be really grateful, thank you so much! ( I'm from Taiwan, my English is not so well, my apology if there is any wrong grammar or wrong words)

    https://community.native-instruments.com/discussion/comment/194933#Comment_194933

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