Maschine Software won't show up after Hardware registration

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Answers

  • jaeyboh
    jaeyboh Member Posts: 3 Newcomer

    Looks like I am now dealing with the same issue as everyone else. Bought a brand new MK3 and no license appeared for my newly registered hardware. I have to say the AI chatbot is irritating. I think I raised a ticket? I am unsure, the process is confusing.. I just want to speak to a real rep.

  • AlexDLarge
    AlexDLarge Member Posts: 1 Newcomer

    Hello Jeremy,
    i probably opened two or three tickets trying to be as clear as day


    "My Mikro MK3 serial number after being registered does not allow me to download the Maschine software, my OS meets the requirement
    I want to download the Maschine Software"

    but i probably am going to the third day without any solution :(
    can you help me to speed it up, please?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    https://community.native-instruments.com/discussion/comment/198667#Comment_198667

    You're in the system, my colleagues should get back to you as soon as possible.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    https://community.native-instruments.com/discussion/comment/198714#Comment_198714

    My colleagues will get back to you as soon as possible.

  • jaeyboh
    jaeyboh Member Posts: 3 Newcomer

    This is ridiculous. This would be my second purchase of an Maschine MIKRO MK3 and I am trying desperately to just speak with a representative. This chat bot is awful, it told me it's connecting me with an agent and stopped replying. It's been 25 minutes and no update.

    What the heck is going on? Why am I even having to deal with this? Why would they sell me a brand new MIKRO MK3 and not provide me with the Maschine 3 DAW? This is irritating. I opened a ticket and still have not heard back from support. Native instruments please do better for your customers.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    https://community.native-instruments.com/discussion/comment/198819#Comment_198819

    Check your inbox. After a few minutes with no reply from the chatbot an email request is created, I can cofirm itis in there and my colleagues will get back to you as soon as possible. And yes, we'll work on improving the chatbox and the whole contacting us topic early next year.

  • jaeyboh
    jaeyboh Member Posts: 3 Newcomer

    @Jeremy_NI Thank you for your help. My issue is resolved. For anyone else dealing with this issue NI will resolve it in due time. Create on all!

  • knonk
    knonk Member Posts: 2 Newcomer

    Anybody else in the boat where they received their Maschine as a gift, registered the serial, no software in Access, submitted a ticket, and were told "We need an invoice #" ?

    It was ordered on Amazon, and the only information that Amazon gives is the Order #, which support says isn't enough info… but there is no further info besides purchase date. I can't be the only one in this scenario.

    Also… why make gift recipients have to go through this whole process & get the giver involved? That's a bad time for all parties…

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