Maschine Software won't show up after Hardware registration

mikewest · November 22

https://community.native-instruments.com/discussion/comment/192737#Comment_192737

Simply redirecting (soon to be former) customers to the same page where they are ignored and left waiting for days is NOT support, it is abuse.
A better approach would be to address the root cause and provide the standard of service expected, that is to be able to use our new purchases as expected.

Trance_Addiction_99 · November 22

Hi everyone. I bought a brand new maschine mikro mk3 recently and after adding the serial to my account, the HW unit shows but no maschine software was added to it. I reached out to support and according to the chatbot a ticket was opened but I didn't get any confirmation e-mail. Having to wait a bit is no biggie but I'd like to know if the ticket was actually created. Thanks. All the best.

giomsc · November 23

Yes, my problem is solved, thank you. But I can't hold back from telling the truth. You are one of the leading companies in the sector. The chance of someone who first encounters one of NI's products being a nerd like me is low. There is a problem and you are willing to ignore it and expect those who buy the product to struggle. This is the wrong approach. Improving the process is your problem. I am just stating my opinions as both a customer and a human being.