Why is my Kontakt 7 crossgrade download missing the Orchestra library?

conan55

Why is my Kontakt 7 crossgrade download missing the Orchestra library?

Actually I'd like to see a verifiable list of what I should have gotten. The orchestra library was an obvious omission.

Support seems to be a joke with NI. They hide the ability to submit trouble tickets. I've never seen such an evasive company. It's like the science of evasion, taken to new heights.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/148007#Comment_148007

And it seems my colleagues explained what the issue was.

Milos

Do you mean the orchestra from the Factory Library 2?

PoorFellow

https://community.native-instruments.com/discussion/29046/why-is-my-kontakt-7-crossgrade-download-missing-the-orchestra-library

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

conan55

I have no idea. I bought the Kontakt 7 package crossgrade. I was told it was a complete package. It seems to be missing several of the advertised components, like the orchestra from Orchestral Tools.

The "How to contact Customer Care" page is a laugh riot. 2 large supposed links that don't work. No way to contact the supposed Customer Care division of NI. Obviously NI doesn't want to pay for the bandwidth of such a service.

conan55

Update: Scrolling past the dead links, I found Customer Care links that did work (apparently) towards the bottom of the page. I was able to submit a trouble ticket for the missing libraries.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/148007#Comment_148007

And it seems my colleagues explained what the issue was.