Why is my Kontakt 7 crossgrade download missing the Orchestra library?
Why is my Kontakt 7 crossgrade download missing the Orchestra library?
Actually I'd like to see a verifiable list of what I should have gotten. The orchestra library was an obvious omission.
Support seems to be a joke with NI. They hide the ability to submit trouble tickets. I've never seen such an evasive company. It's like the science of evasion, taken to new heights.
Best Answer
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And it seems my colleagues explained what the issue was.
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Answers
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Do you mean the orchestra from the Factory Library 2?
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Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !
Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.
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I have no idea. I bought the Kontakt 7 package crossgrade. I was told it was a complete package. It seems to be missing several of the advertised components, like the orchestra from Orchestral Tools.
The "How to contact Customer Care" page is a laugh riot. 2 large supposed links that don't work. No way to contact the supposed Customer Care division of NI. Obviously NI doesn't want to pay for the bandwidth of such a service.
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Update: Scrolling past the dead links, I found Customer Care links that did work (apparently) towards the bottom of the page. I was able to submit a trouble ticket for the missing libraries.
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And it seems my colleagues explained what the issue was.
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