Native Access 3.8.0 now live!

Monochrome

https://community.native-instruments.com/discussion/comment/124156#Comment_124156

Just FYI: All current supported NI products are Silicon native - including Native Access 2 itself. The reason why its sub app NTKDaemon requires Rosetta has been well-communicated before:

https://community.native-instruments.com/discussion/comment/86273#Comment_86273

https://community.native-instruments.com/discussion/comment/102344#Comment_102344

AudioGibbs

Hello, I've recently updated to a new M2 Mac and I have been having difficulty getting my old Guitar Rig 5 to work with the new Native Access apps. GR5 just gives me the message that Service Center can't be found so it can't be activated, and it stays in Demo mode. A workaround was posted on NI.com with a link to a legacy version of Native Access, but that download isn't working anymore. Ideally I would like to have up-to-date Native Access with GR5 working - is this possible? If not, any other workaround?

ultimate bot

hey can anyone help me, I am unable to login

Vocalpoint

"Ideally I would like to have up-to-date Native Access with GR5 working - is this possible? If not, any other workaround?"

The only "workaround" (that I know of) for this is upgrading.

Not only that - even if you could somehow get that version authorized - chances are very high that you will have immediate issues trying to run GR5 in Sonoma.

NI will not be revisiting that old chestnut for any sort of update to make it "Sonoma compatible" after 5 years.

VP

Calagan

https://community.native-instruments.com/discussion/comment/124531#Comment_124531

I don't know how to help you because I don't understand nothing about the NI mess, but on my M1 pro running Sonoma, I have Guitar Rig 5 and it's working ok (with Rosetta of course).

I always used NA1, so that may be the reason... So if you manage to downgrade to NA1, you may be able to use GR5 on your M2.

mykejb

There is simply zero trust here when it comes to companies like Meta (or NI) or anyone when it comes to the actual handling of my data.

In that case, should we trust the "don't collect my data" box? If the answer is yes, we must trust the company. If the answer is no, then isn't the box pointless anyway?

-- Mike

Vocalpoint

https://community.native-instruments.com/discussion/comment/124705#Comment_124705

I think that any box like that is pointless and there are lots of reason not to trust it.

In many cases it is most likely only there for plausible deniability by the company if someone complains ("Why didn't you check the box saying don't collect my data?").

That said - my guess is that %99.92 of users will see such a box, check it and assume they are safe from collection. But are they really?

Me - I would need to see the code on such a button and see exactly what it does (or does not do) before I trust it. But the actual "what it does" is conveniently shielded by the UI construct and no one really knows what is going on.

In the end - I trust NI as much as I need to - but that doesn't make them darlings of data privacy.

I have also pondered endlessly why - when I already know NI has SO much solid data on me, my products, my usage etc - they still cannot stop offering me an "upgrade" to Komplete 14 ULT - when I already have Komplete 14 ULT.

Go figure :)

VP

Wotcha

I recently bought the upgrade to Komplete 14 Standard, and installed it fresh on a different computer, Windows 10 Pro. There were two problems:

1. At first the download went reasonably quickly, but then it slowed WAY down, just crawled, very little progress within the same one component, over hours, on a fast internet connection. At one point I left the room, came back several hours later, and everything that worked (see next) had completed. So that part is sorted for me now, but it really was a problem, so I thought you should know.
2. Four items said "Installation failed, invalid path" at the time, today instead they say "Installation failed, review your location preferences", which Support also asked me to do when I file a ticket about this, and which I've done. For one thing, they're what I want. For another, they're the same as when all the other items that succeeded were installed. Support asked for a screen shot of my NA location prefs, which I sent, but they haven't responded since.

The items that fail are:

• Scarbee Mark I
• The Gentleman
• The Grandeur
• Vintage Organs

So:

• Do those items install correctly for most people? I assume they do, or there would be noise about it here, but if so, what's different about my situation? Is there noise I haven't seen?
• Is there a log somewhere with more details about the error -- error reading or writing, from and to where, actual error message, etc.
• Is there some file I can update to get this to work, if I can figure out from the logs what's actually wrong?

Wotcha

I found daemon.log, in C:\Users\Public\Documents\Native Instruments\NTK\, and I've attached it to my ticket, still haven't heard anything further back.

I discovered that directories named "Scarbee Mark I Library", "The Gentleman Library" , "The Grandeur Library", and "Vintage Organs Library" did get created in my NI content location, but they're all empty.

That seems to say that it knows where the content for those libraries is supposed to go, and it has permission to write there, so the problem must be with the location of the source files it wants to install.

There are multiple entries in daemon.log saying "Could not create content path: D:\content\Native Instruments\The Gentleman Library", but as I said, it did get created.

Bleh.

Wotcha

I wonder if the problem is that it got created out of sequence or something, then later it can't be created because it already exists.

No content got put in those directories though.

Wotcha

Not a lot of traffic here :)

Wotcha

NI support got back to me, suggesting that I confirm that the drive I'm installing onto is formatted with NTFS, which IMO is nonsense. It's xFAT, also very standard for large drives, plus everything in Komplete except for these 4 components installed fine, as did literally everything from literally every other vendor that I've tried.

Do I gather that nobody else is seeing this issue?

Or is it just that there's nobody here, including NI support, which responds to my emails, but not here, and kind of slowly.

I don't mean to be a pushy jerk, but this is seeming kind of stuck, especially for a big name commercial product.

Vocalpoint

@Wotcha

"Do I gather that nobody else is seeing this issue?"

That would be correct as I can't think of single reason why any basic user would ever choose xFAT in any situation - especially when it comes to a DAW.

Don't think I have to say how much easier this whole experience would have been had you just used NTFS and carried on.

VP

Calagan

@Wotcha Come on ! There so much problems with NI plugins, why would you add some more using ex-fat external drive ?

But if you want more issues, I can recommend formatting the drive with the case sensitive option enabled ? It's another kind of fun...

SargentClark

That's funny you guys think the format of the partition would effect a file download...

But anyways, I'm also having the exact same problem with Scarbee Mark I downloading to an NTFS partition (internal Team Group MP34 M.2 2280 4TB).

Edit: I reset the download location to the default location, and it failed again. I then deleted the Scarbee Mark I Library folder from my content folder and retried and it worked.