All my Komplete Instruments are in Demo Mode

Jeremy_NI

https://community.native-instruments.com/discussion/comment/141315#Comment_141315

Yes, it does make sense but it doesn't chnge the fact it's during the weekend, so our offices are closed. It can take a couple of days to get through your request.

catch-22

I got a reply by support. The issue is gone now. They had to remove an old Komplete update chain without a base licence from my account. These were licences i apparently used until saturday when they got invalidated after i deleted some NI folders and files. Unfortunately NA wasn't clever enough to figure out that i had another valid Komplete licence in my account.

PoorFellow

https://community.native-instruments.com/discussion/comment/141595#Comment_141595

Thank you very much for returning and sharing your solution ! 🙂

Davis

How do you know where to find, and which Komplete Update chains to delete? Thanks

Kox Music

Hey guys, It bugs me a bit that there is such a slow machine behing the support department at NI. I've been working with NI since 16years or something. I have never had so much trouble with my software.

It's unusable for me.

The forums are all nice and everything. But it takes too long for NI to react on support questions.

For the second time I had a problem with all ny stuff in Demo mode. And after I tried to fix that, all of a sudden, Komplete Kontrol does not accept the fact that I have an M1.

What's happening?

Kox Music

This is the message I get.

Jeremy_NI

@Kox Music Are you trying to open projects that were made on an Intel Mac on your M1 Sillicon Mac? Then you should open your DAW in Rosetta mode: How to Open Your DAW Using Rosetta

For your DEMO issues, have you checked these?

My Products Are Showing As DEMO in Native Access

GUITAR RIG 5, KONTAKT and SUPER 8 R2 Open as Demo Versions on Apple Silicon / M-Systems

https://community.native-instruments.com/discussion/30942/kontakt-switched-unexpectedly-to-demo-mode

And, not sure what you mean by slow support, your last request was from 14th of May, my colleagues got back to you on May 16th asking for our support tool files but you never replied.