Can't submit a ticket for support

darkglove

I'm looking at upgrading my Komplete package and the upgrade path is only selecting a much older version.

I've been through the auto support several times and it just takes me back to the start without giving me the option to raise a ticket.

Tried 2 browsers, same thing.

Blindeddie

It appears for the Webshop/Order Support, you have to use the Chat feature during available hours 1pm-4pm PST (USA) or 1pm-4pm CET (Europe)...you will need to do the math based on your Time zone!

Matt_NI

https://community.native-instruments.com/discussion/1580/cant-submit-a-ticket-for-support

This one should work: https://bit.ly/n1request

darkglove

Thanks, that link worked

darkglove

*Maths ;)