Can't submit a ticket for support

darkglove

I'm looking at upgrading my Komplete package and the upgrade path is only selecting a much older version.

I've been through the auto support several times and it just takes me back to the start without giving me the option to raise a ticket.

Tried 2 browsers, same thing.

Blindeddie

It appears for the Webshop/Order Support, you have to use the Chat feature during available hours 1pm-4pm PST (USA) or 1pm-4pm CET (Europe)...you will need to do the math based on your Time zone!

Matt_NI

https://community.native-instruments.com/discussion/1580/cant-submit-a-ticket-for-support

This one should work: https://bit.ly/n1request

darkglove

Thanks, that link worked

darkglove

*Maths ;)

conan55

Everything except a link to submit a trouble ticket. Seems Native Instruments has a problem answering people's questions. Customer satisfaction is not a criteria.

PoorFellow

https://community.native-instruments.com/discussion/comment/147970#Comment_147970

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !

conan55

I'd refer to the trouble ticket page, but it disappears before I can cut and paste the link. Clearly NI isn't interested in answering the myriad of questions it gets, because that costs money.

The links on the so called "How to get in touch with our Customer Care" are simply html images that are not links. What a joke that is. My level of frustration has been exceeded and I won't be buying any more NI products. Absolutely awful customer service.