Native Access stuck while installing update

Matthijs55

I own Maschine MK3 and use it connected to my laptop. Everything's fine. Now I also want to connect the Maschine to my Windows 10 desktop computer. So I install Access and I get the icon on my desktop. So far so good. But when I want to open Access it immediately starts updating and then - while installing the update - it gets stuck and the Access icon disappears from my desktop (and the app from my disk). I've tried all the solutions I could find on the NI-site and the internet (uninstall NI-registry, disable Bitdefender, DISM, safe mode etc). Any suggestions?

Matthijs55

Hi Kaiwan, thanks for your support. I managed to get Native updated! I used a combination of uninstalling NI and the NI registry, then installing NA and thén doing the update in safemode (important: áfter I had installed NA in normal mode). Thanks again, much appreciated!

Blindeddie

Did you try running NA as Admin?

Matthijs55

Yes I did, didn´t work. Thanks!

Kaiwan_NI

Hi @Matthijs55 Have you tried all the steps on this page here?

Native Access Is Stuck on Startup: "Searching for the latest update"

Also while we recommend disabling all firewalls and VPN, another user with a similar issue managed to solve it by actually using VPN: Can't install, stuck on "searching for updates", tried so many things

Matthijs55

Hi Kaiwan, thanks for your support. I managed to get Native updated! I used a combination of uninstalling NI and the NI registry, then installing NA and thén doing the update in safemode (important: áfter I had installed NA in normal mode). Thanks again, much appreciated!

Kaiwan_NI

@Matthijs55 Thanks a lot for the update and glad to hear you sorted it out eventually. There seems to be different solutions to this issue. 😅 I'll make sure to remember that updating in a safe mode is one of them!