Native Access

News from the product team

Delay in deprecation of Native Access 1 support
Hello NI community, This is an important update to our previous announcement that we would deprecate support for Native Access 1 by February 28, 2025: We will deprecate support for the previous version of Native Access – Native Access 1 – on February 28, 2025. After this date, products can only be activated on Windows…

Recent discussions

download falled (update error)
I am a KOMPLETE 14 STANDARD user on Windows 11. /// I can't update with NativeAccess2./// When I press the Update button, it says ‘Download Falled’. In the past I could fix it by using ‘NI Uninstall RegTool_64bit.exe’, but not this time. So, I tried the method described in the support relation of NI when I investigated in…
How do I actually get tech help with the fact that the newest update is broken on Sequoia?
Yes, I tried the NI chat bot. It went in circles and kept telling me something went wrong. I updated Native Access to 3.18 on Sequoia 15.4.0 and now it constantly makes me repair my libraries. I just want to roll it back to a version that actually functions so I can use the "professional" products I paid money for instead…
Native access install problems
hello: In my native access subscriptions for 360 Essentials it is not possible to install bx_glue, in the installation button there is only a (!) and the software version is 0.0.0. Lo-fi Vibes also gives the error 0,0,0 and in the installation button Add Product but this works in Kontakt 8 Player. Can you help me with this?
download fail!
is anyone still having an issue with Session Strings 2? I saw in a previous thread from 2024 but there was no resolve. Please advise if there is a fix. I have done everything suggested. thanx!
bx_glue error
Greetings, bx_glue shows me an error, I can't prepare it, I can't install it. What's the deal? Was it removed from subscriptions plans or some other reason?
Can not find KOMPLETE 15 SELECTION in NativeAccess which I get with voucher?
I bought Komplete Kontrol S49 mk3 a day ago and I get voucher for KOMPLETE 15 SELECTION. When I opened NA I don't have it. And I still don't have it 24h later. Please help?
How to install Native Access 2 in Windows 11 in a non-admin user account
It is impossible to install Native Access 2 in a non-admin user account of Windows 11. I get an error message about permissions, but even if it is started as admin, it never installs it in this user account. If I install it from the admin account, then it is installed only in the amin account, but not other account. What…
Faster synchronization
A very good day to you! Would it please be possible for Native Instruments Team. In the next updates under Native Access a button where you can search all installed instruments, effects etc. on the laptop only on device and then download all instruments etc. at once and not have to click on all individually, which is very…
Can't find half my Wave Alchemy plugins in Native Access
I recently bought the everything bundle from Wave Alchemy and can't locate pt. 2 of the plugins. It has a 9 digit serial starting with NKS and I'm not sure where I'm supposed to register them. Am I missing software that's needed to use the plugins? Any help would be greatly appreciated.
How do I resolve "Please grant permission to Native Access to install dependencies?"
When I try to install native access on Windows, I get this message, "Please grant permission to Native Access to install dependencies. Please restart Native Access and try again." How can I resolve this and complete the installation.
MPC live 2
so I from what I read it’s possible to use a MPC live 2 with a native instruments guitar sessions. But how would I download that. After my purchase. Inmusic has a 30 digit code and native instruments are 25. I managed to put the files on my SD card and put into my MPC but the files are empty.
HOW to Activate Komplete 13 ULTIMATE From KS
Hi, guys. I recently purchased the K13 Ulti UPD KS. I felt good because I bought it at a reasonable price. And, thanks to the recent NKS collaboration of my hardware I registered KS 15 in my account. So I tried to activate K13, but they said the base product is different. I can't get KS13 itself at the moment, so how can I…
Native Access "installation failed" on all updates after upgrade to Mac Sequoia
After update from Sonoma to Sequoia on M1 Mac, Native Access fails to update any available updates with this message: "Installation Failed: You may need to grant full disk access to Native Access and the Daemon. Follow these steps and try again". I verified that they were all granted full disk access and still failing, so…
Native Access Download Failed
I am unable to download/install any Applications, Instruments, Effects, etc. When clicking on Install I just receive a Download failed message with no additional information. I have un-installed and re-installed all software with no success. My OS is Mac 14.2. Please help as none of my NI software or hardware is useable at…
The password to access dependencies how do I change
I have a MK2 trying to use the dependencies but can't get it to recognize new password what am I doing wrong
How do I fix Native Acess not Installing Maschine 2 Applications?
Hey guys, I have downloaded the Native Access and its application before and it has worked. But I try to download it again and Maschine 2 Essentials is stuck at "installing" while Maschine 2 Factory Selection is installed but I don't see the application to where I can open it. Please help me, I have contacted support and…
Serial number already registered
Hi. I am trying to load NI KOMPLETE on my laptop, but I'm getting the error message that the serial number is already registered. Anyone have any tips about how to resolve this? Thanks Z
After Installing Komplete 15 Several Instrument Previews Aren’t Working
I just upgraded from Komplete 11 and did install Previews but several aren’t working. How do I fix this?
Login blocked "after multiple consecutive login attempts"
I tried to merge my Izotope login to my Native ID. Unfortunately I didn't realize, that the Google password manager overwrote multiple times my account data producing multiple login failures. After maybe 4-5 resets the login page says now that my account is blocked "after multiple consecutive login attempts". How long it…
Maschine 2 to 3 upgrade for mk studio
I've had several mnaschines in my day from mk2 and mk3 to mkstudio, but the upgrade to 3 option is only registering my mk2 and giving me the $70 price. Anyone else have info or an experience with having newer registered hardware and being offered a price for an older product over your newer one? Thanks Jose

New questions

"You may not have the appropriate permissions to open the file" - error
For installing Komplete Start, I installed Native access (2). The only problem is that I just can't open it, though I tried it in a couple of different ways. The only thing I got was the following message: "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the…

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Current known issues

Native access stuck on loading products. (Native Access 3.10.3)
Hey guys i downloaded native access on a new PC, I want to install my libraries but the loading page on native access is stuck on "loading products"
Can't log in to Native Access.
OK. So here's the problem. I'm not able to login to Native Access. I'm getting the attached result every time. Over, and over again. I have have followed every single support option available - including the one here:…
Clean My Mac causing a lot of issues with our products. Please read.
Hey everyone, we've seen a lot of issues recently due to Clean My Mac's latest version, it's deleting crucial files or login items necessary for our programs, like the following: Native Access missing products Kontakt missing libraries Komplete Kontrol mk2 keyboards host integration not working. So if you're having a…
Native Access 3.18 is constantly forcing me to relocate/repair libraries (Mac)
Hello, This seems to be a problem affecting numerous people since the last update, but I am constantly needing to repair libraries as NA keeps losing track of them, despite my external drives not being disconnected or having any issues. It is causing significant frustration as I keep needing to repair. All disk access is…