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Ozone crashes
Hi. I recently formatted my computer because of native instruments crashes. Before my file management (download location, Application Location and Content location) in native access was set to an ekstern hdd that was really slow. Ive done some project in pro tools (before formatted and switching to an ssd harddrive) that i…
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Native Access 3.25.0 update glitch
Just a heads up but I was just prompted to update to the latest version but after installing it, got a message to say it could not find my library, do I want to load with a blank library? I tried the 'no' option obviously a few times, hoping it would fix itself, but nothing worked so I took the risk of trying the 'Yes -…
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Why has my Kontakt licence been downgraded to player?
I logged into NA and the update I had for Kontakt 8 is now showing as Kontakt 8 player. I also have 5, 6 & 7 installed for various reasons and 6, 7 and 8 are all showing as the player version. My two NI and Izotope accounts were merged, but they are a bit of a mess. I still don't have access to Maschine 3.5, only 3.42 is…
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Kontakt 7.8.1 missing from native access even with legacy button activated
I can't see Kontakt 7 (full version) on the list of my library products even after activating the legacy button, logging out, quitting Native access, and logging back in. I'm on macOS Big Sur 11.7.11. I have the license (Courtesy of Jeremy_NI) but after having to factory reset my macbook pro, all I see on the Native Access…
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What Process Do I Have To Go Through To Remove Unwanted VST Instruments From Native Access 2?
Hi. I have an amount of VST instruments on my Native Access 2, that I would like to remove from my programme. They are VST instruments that I do not want to install and I do not want on my Native Access 2. I downloaded 'Komplete Start' by mistake and error and now I have many VST instruments on my Native Access 2. This is…
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Music production suite pro Doen't update- downloads fail
I’m hoping someone from Native Instruments or another Studio Production Suite Pro subscriber has run into this issue. I haven't gotten any response from their support, and I need to get this moving ASAP. My Studio Production Suite Pro subscription has been active for more than six months. Native Access correctly shows my…
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Why can't I do a clean reinstall of Komplete on my laptop?
Despite several uninstall procedures for both applications and related files in system libraries, and despite contacting Native Access support, they continue to respond with generic AI-generated messages: Native Access won't allow me to perform a clean reinstall of Kontakt Komplete 26 Collection Editor. It keeps looking…
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Library missing from Native Access with serial already registered
In Native Access, when I enter the serial number for Damage 1, it says I have already registered the serial number (which I have). However, the product does not show up in my library, so I cannot activate it or use it at all. All attempts to contact both Native Instruments and Heavyocity support have been futile. Even more…
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Native Access is breaking Kontakt for many legitimate customers
I have probably more than 1000 Euros worth of Native Instruments products. You may ignore this saying Linux with wine isn't supported, but given the pages of complaints I'm seeing even from Windows users about the apparently shocking state of Native Access, and given Linux is now reaching 10% market share and with Kontakt…
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How do I leave a review for an instrument in the NI shop
The Mimi Page Light and Shadow instrument shop page has a review at the bottom, and I have no idea how they submitted it - I've looked in Native Access and in my products page on the web site, and I've searched the support page. I'd like to submit my own, as I think the instrument deserves a MUCH better review.…
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W11 won't install NTKDeamon 'Smart App blocked it' on Native Access update
On W11 clean install, when trying to update Native Access to the last today version, the sub-setup of NTKDeamon is blocked by w11 Smart App (?) which can't identify the editor of this product. So no way to update my Native Acces and blocked without any possibility to apply updates because it no more starts. :(
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Error when try to pay Via PAYPAL
Hello, I'm trying to buy the Karriem Riggins Drums pack, but I receive an error every time I try to complete the payment through PayPal. I've attached a screenshot showing the error message. Clean Cacher cookies and history same issue
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NA2 closes shortly after the start
Native Access 2 closes immediately after launching. I have already tried all the suggested troubleshooting steps. I even reinstalled the operating system; NA2 worked once after that, but shortly afterwards, it started closing again. NA1 runs without issues, but I cannot install all my products and do not receive any…
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What the bleep NI? Native Access is hosed and will not reinstall
Dear NI, Suddenly, my entire NI world is upset and I am dead in the water. The NTKdaemon is the problem — I have followed all the available remedies such as deleting registry keys and clearing the local cache. All in vain. The user should not have to hack the registry or the app cache! Please answer this question directly…
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NA 2 Install Fails - Win 11
Native Access 2 fails to install giving the following error. I've downloaded multiple times and even transferred download over from other computers. Latest version of Win 11 with no NI software installed. Yes, I've turned off Windows Defender (AV, FW, SmartScreen, etc.) - my only AV/Firewall. Windows still flags file and I…
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"No software found to install" when using .iso NI archives
Hi all... I was recently obliged to buy a new refurbished macbook and it was delivered today with Tahoe installed on it (even if it's quite an old machine : it's a M1 pro macbookpro). I was a bit scared but everything seems to run fine so far. My only issue is with Native Instruments .iso files I archived some time ago in…
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I have bought maschine 3 bundle, it’s shows in my account, but why is it still showing demo mode?
I have bought Maschine 3 bundle. I have even reset my whole computer, but when I install it, it goes to demo mode
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Transfering licenses from old acct to new
How long does it take to receive a transfer id. I need to transfer my kontakt instrument library to a new account. I’ve completed the transfer process via this site and give both old email and email .
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Is there a way to "preview" instruments in NA without installing them or opening the web shop
I'm trying to figure out how to know what instrument it is that I want for my project and find myself going back to the web store for the preview tracks all the time since I can't seem to find any way to preview (or just listen to) the instruments before installing them in NA
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Native Access keeps on asking me to Repair
I am a MAC user. I have a lot of instruments in my library so it's taking me 20 minutes to click repair & relocate my library each time. All my libraries are located to an external harddrive that I formated with the recommended format AFS thingy not EXFAT. The issue is that each time I disconnect the device, if I come back…
