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Clean My Mac causing a lot of issues with our products. Please read.
Hey everyone, we've seen a lot of issues recently due to Clean My Mac's latest version, it's deleting crucial files or login items necessary for our programs, like the following: Native Access missing products Kontakt missing libraries Komplete Kontrol mk2 keyboards host integration not working. So if you're having a…
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Native Access and Kontakt 8 Improvement requests
This discussion was created from comments split from: Session Percussionist – Update Available!
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Kontrol S Mk3 - MIDI in non-functional?
I have a synth connected to both the MIDI in and MIDI out ports of my KSM3, and I have [MIDI Out Dual] set in the settings. I can play the KSM3 and the other synth responds, but if I go the other way and play the other synth, nothing happens. Plugins in Komplete Kontrol do not respond, and MIDI monitor shows nothing…
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K15 Collectors Edition **UPGRADE**
Can anyone confirm if KONTAKT 8 and GUITAR RIG 7 PRO are part of the "upgrade for k14 Collectors to K15 Collectors, or do I need to add them to my cart this time around? Originally they both came with my full purchase of K14 CE but it is unclear nor does it show this apps coming with the Upgrade Version of k15 Collectors…
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Reloading sounds after away periods
When using my Native Instruments sounds, either through my DAW (Logic) or the dedicated Komplete Kontrol or Kontakt 8 apps, if I have a break for a few moments, the sounds appear to need reloading? To make it clearer; I'm playing and everything sounds great, I take a break for a minute or two, come back I play and the…
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No E-voucher after my purchase
Dear support team, I have registered Komplete 15 standard 3 days ago.But I haven't received a confirmation email or e-voucher yet. I've already checked the trash mail and AD, still got nothing.Could you please take a look into it?
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NBPL or Previews - which one?
Ive almost completed installing K14UCE on my new Mac Studio (M4). At this time Im wanting to share the NI content libraries on an external SSD between My iMac and the Studio. Heres the thing. In KK on the iMac all previews play as normal. On the Studio a number of previews in KK don't play. In my NI content library the…
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Session Guitar pitch bend range?
Can any of the session guitars - like the Strat - bend notes beyond 2 semi-tones? I need to be able to do occasional dive-bomb whammy bar sounds.
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Ultimate 13 no product.
Purchased and never received the product. No internet service. How do I get my hard drive? Over a year with NO product. NOT HAPPY.
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Brand new guy
Hi all, I am a singer/songwriter and I have been playing out for 20 years, I finally decided to get myself a piece of sophisticated maschinery, and went ahead and bought the MK3. Super excited about it! I am a total greenie and am not totally tech savvy, so its going to be a challenge, but I am committing myself. They sent…
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Shown owned products
Why is it when i log into my account it still shows me packs i have and try to sell them to me again ... i have the top complete and other sound packs from affiliate companies so I can't remember them all they even trying to sell me the komplete basic...why?
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My KOMPLETE offers
Hello to all, I’m slightly confused concerning pricing for my KOMPLETE offers. As you can see from my order history I have purchased KOMPLETE 14 collectors edition (upgrade from ULTIMATE). In my offers I see, update 224,50 GBP, and Full version 1079,39GBP. When I go through to check-out the only option provided is the Full…
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Voucher for Summer of Sound deals not working on Summer of Sound deals?
so I got this voucher: "Had your eye on Summer of Sound deals? Stack your savings on software with this exclusive 10% voucher – valid on carts over 200 €. Don’t miss out, all summer offers end June 30." Nice! I tried to use it to upgrade my Komplete version. Didn't work, got a message that the Voucher is not valid: "The…
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Upgrade to Komplete standard 15 from Komplete select
Has anyone purchased Komplete select 15 and later managed to buy the standard or above bundles at upgrade price. Or can you only upgrade to standard from a previous version of standard
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Expression Pedal Issues with Kontrol MK3
Greets: Having gotten the sustain pedal to work with my S88 MK3 keyboard, I wanted to try out an expression pedal for the first time. I bought a Nektar NX-P expression pedal and plugged the TRS plug into the Expression port on the rear. Settings are: Continuous, Ivert if off, Ring, and MIDI CC 11. Testing with it, there…
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How Do I Differentiate ‘a la carte’ Licenses for Offload
Hello all, I’ve been on Komplete Bundles since K8. I am currently up to K14UCE. I always buy new instruments & expansions in between Kx releases always just left the loose licenses in my account. Before updating to K15UCE, I want to remove my redundant licenses. My question is HOW do I differentiate the loose licenses as…
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Why is my Komplete Content folder appearing in Komplete Kontrol browser, and how can I fix it?
Hi, I recently moved my komplete content folder to a new external drive. I believed I had done everything correctly through Native Access as it relocated everything fine, and Kontakt 6 still works as expected, however when I open Komplete Kontrol or Kontakt 7, it shows my komplete content folder in the browser instead of…
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MIDI Template Query - MIDI Learn vs. MIDI Chart
Hey Folks: I have a question regarding creating MIDI Templates. I'm a newbie on this. It seems it's one thing to be able to use a MIDI implementation chart to create a template. But then how can I do it with MIDI learn to work with Logic Pro? Is it even possible for me in Edit mode to, for instance, do MIDI mapping with…
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Kontrol MK3 - Scale and Arp Automation
Greets: Is it possible to write automation for the Arp mode after the fact? That is, if I create a one-bar chord progression without an arp, can I then make another pass and record arp parameters during playback? Thanks!
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Why is my billing address "wrong"
When putting in my billing address (before payment method) I put in my address and the postal code/city it already gives me but it says the information doesn't match. Solutions?
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Komplete 15 Band - not showing up in Native access to download....
I have now lodged several tickets - I got the email receipt, the redeem voucher code and the serial number but nothing showing in Native access to download….