Hi ,
I have KOMPLETE KONTROL A25. am I eligible to upgrade to komplete 11 standard buy using komplete 11 upgrade ?
Thanks
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If you login to your account on the NI site then look at the product page you'll see what upgrade options are available to you. You can't get an upgrade to Komplete 11 as the current version is Komplete 15.
The product page for Komplete 15 standard is here - https://www.native-instruments.com/en/products/komplete/bundles/komplete-15-standard/
Ownership of a keyboard does not by itself qualify you to be 'eligible' to any discount as far as I know.
However then if your keyboard came with e.g. Komplete 11 Select then you can indeed upgrade from K11 Select to e.g. K15 Standard. When you are logged into your account then you should be able to see any upgrade offers on the My Komplete Offers page.
You can compare present generation 15 bundles here : Compare Komplete 15 bundles
You can also check this page that has general information : What Exactly is a Crossgrade / Update / Upgrade and How Do I Qualify?
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can I opt komplete 15 select for komplete 11 upgrade ?
the thing is I bought symphony essentials and then upgraded to komplete 11 standard.I am not using symphony essentials that much, that's why I have this query = if I buy komplete select 15 will it work as a base product for my komplete 11 upgrade
I'm not sure exactly what your question is? If you're asking if you can sell the copy of Symphony Essentials and keep the Komplete 11 product that's something you'll need to talk to support about. Upgrade paths/eligibility depend so much on what you own and with hardware when you purchased it.
You can contact support by following this link - https://bit.ly/NI_Support_All
I bought symphony essentials and then upgraded to komplete 11 standard
Any upgrade path/stack must be kept complete to avoid to nullify the upgrades that is stacked upon them. So if you were able to and used e.g. symphony essentials to cross-grade to komplete 11 standard then you can not remove the base of the cross-grade and I don't think that you are able to swap upgrade base products after purchase.
You can upgrade to Komplet 15 Standard or Ultimate from Komplete Select.
There are more ways of going about doing things in an economical way at sales but it is very hard to advice you what would be best for you. And as already pointed out by MykeJB then you will have to ask/clear any specific questions with contact N.I.Support (all)
