Voucher not working

Pascoual · 2025-07-06T11:43:09+00:00

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Hello, I just receive a voucher for 2 free Expansions and select :
- Luxury Hip Hop Bundle
- Expansion - System Clash

But when a enter my voucher the system say :
"The voucher code 'xxxxxxxx' is not applicable for your current order. Please review the terms and conditions for this voucher."

Can't understand why.

Thanks for your help.
Pascal

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Accepted answers

Jeremy_NI

Please check the voucher's conditions. If you still need help or more clarity, please get in touch with our support here: https://bit.ly/NI_Support_All

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PoorFellow

https://community.native-instruments.com/discussion/46440/voucher-not-working

I just receive a voucher for 2 free Expansions and select :

"The voucher code 'xxxxxxxx' is not applicable for your current order. Please review the terms and conditions for this voucher."

There should be a 'fine print' in the bottom of the email where you got the voucher , please read that.

Also then System Clash is an 'expansion' but the 'Luxury Hip Hop Bundle' most certainly is not. Also the 'luxury Hip Hop Leap Expansion' that is part of the 'Luxury Hip Hop Bundle' is a Leap Expansion and even that alone I am not sure if that qualify if your voucher is for Maschine expansions (?)

Jeremy_NI

Please check the voucher's conditions. If you still need help or more clarity, please get in touch with our support here: https://bit.ly/NI_Support_All

PoorFellow

I am rather sure that the voucher can not be used for bundles and most likely then you can only have one item in the cart when using voucher.

PK The DJ

The Luxury Hip Hop Bundle is not an expansion. It's a bundle.

The Expansions are the £44 items that are usually named "[something] Exp" or "Expansion [something]"

PK The DJ

Ignore this post. Damn new forum. I posted but couldn't see it because Accepted Answer was on.

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