Does anyone know how to fix NTDDLL.DLL error on Traktor startup?

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Answers

  • Uwe303
    Uwe303 Moderator Posts: 4,119 mod

    Have you tried to just connect the controller without opening Traktor and check in the windows device manager if all drivers are installed. You can also try to set the laptop to full power mode don't use power saving.

  • Muon
    Muon Member Posts: 22 Member
    https://community.native-instruments.com/discussion/comment/96232#Comment_96232

    Yes it shows in device manager with no errors, I've checked the firmware on it too and appears to be up to date (0.6). Laptop is always plugged in so no power modes engaged on it. Thanks for suggestions :)

  • Uwe303
    Uwe303 Moderator Posts: 4,119 mod
    edited September 2023

    I found this, but on a fresh install it should simply work. Ok also a bit confused, what system do you have installed win 7 or 10 (Home) https://www.lifewire.com/disable-data-execution-prevention-for-explorer-exe-in-windows-xp-2624488

    and a laptop, even if plugged in has some power saving modes enabled

  • Muon
    Muon Member Posts: 22 Member
    https://community.native-instruments.com/discussion/comment/96243#Comment_96243

    It's Windows 10, it's NI that keep sending me links about Win7. That link doesn't help unfortunately as DEP only applies to 32 bit installs (says it won't work for 64 bit executables)

  • [Deleted User]
    [Deleted User] Posts: 0 Newcomer
    edited September 2023
    The user and all related content has been deleted.
  • Uwe303
    Uwe303 Moderator Posts: 4,119 mod

    Does the audio interface work if you connect the S4 and use it as audio interface for whatever but not traktor? Have you checked the windows event viewer. And also add the native service to the windows exclusion list, I mean the NIHardwareService - https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26

  • Muon
    Muon Member Posts: 22 Member
    Answer ✓

    Well thanks for all your help guys, tried all that to no avail unfortunately. I got the 3.8 installer off NI support though and it works absolutely fine straight away so can only assume there's some weird combo of the new version and whatever I've got on my laptop so for now it's all good!

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