Is Maschine Plus a beta for an awesome next release?

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  • Kubrak
    Kubrak Member Posts: 3,145 Expert

    You are probably right. Unless the card differs only in CPU and/or RAM amount... Which probably is not the case....

  • raphael betemps
    raphael betemps Member Posts: 5 Newcomer

    Hello all, I bought a MASCHINE+ some weeks ago. (It was a completely new product in an online store.)


    I must say that I'm a bit disappointed and i feel a little helpless. I'm facing bugs every days, every time i turn on the Mashine+ (and whatever the CPU usage, which stays for my projects below 50%)


    Among the frequently and most annoying issues:

    -glitches and noises during playback. Solution : reboot the unit

    -some projects won't load or loads empty. I have to load them twice.

    -the unit refuse to start or shutdown if connected to a computer



    My question is :

    -Is it MY unit, , is it broken ? do i have to sell it back ?

    -Is it well known with a chance to be corrected in a future OS update ?


    Thanks for reading (sorry for my English, hope google translate did the job).

    I had to tell about this here before claiming or complaining directly to the NI support.


    regards

    raphael

  • ozon
    ozon Member Posts: 2,005 Expert
    https://community.native-instruments.com/discussion/comment/9284#Comment_9284

    Have you updated your M+ to the current firmware?

  • raphael betemps
    raphael betemps Member Posts: 5 Newcomer

    Hi Ozon,

    Yes, my firmware is up to date.

    Today i took time to read some threads here and it seems that I'm not the only one facing those issues.

    looks like everybody's waiting for the next Os update in fews days, may be it will solve those annoying bugs...

    This being said, the Maschine+ is a great gear, i like it.

  • ozon
    ozon Member Posts: 2,005 Expert
    edited March 2022

    @raphael betemps wrote

    looks like everybody's waiting for the next Os update in fews days, may be it will solve those annoying bugs...

    I wouldn’t hold my breat for that… there are no fixes announced for these problems.

    Regarding what you described specifically:

    glitches and noises during playback. Solution : reboot the unit

    Initializing the internal sound card should help if you experience audio problems. Go to Settings -> Audio -> Interface and toggle the selection. After that, audio should be working normally.

    some projects won't load or loads empty. I have to load them twice.

    Can’t remember having read this before. I suggest you contact NI support via the Maschine Support wizard about this problem.

    It could be related to a slow, almost full or malfunctioning SD card.

    the unit refuse to start or shutdown if connected to a computer

    I think this is working as designed. When connected to an active USB hub/computer before connecting to the power adapter, the M+ is automatically switched to controller standby mode (power button pulsing orange). To avoid that, make sure the M+ is first connected to the power adapter (power button pulsing red) and then to USB.

    To get out of the controller mode standby (Maschine SW not running), you have to hold the power button for approximately 10 seconds to force a shutdown.

    Please also refer to the M+ Manual, section 3.6. Standalone vs. Controller Mode.

  • raphael betemps
    raphael betemps Member Posts: 5 Newcomer

    Hi Ozon,

    Thanks for your answers and your support, it helps me.

    For some days, I thought i bought a 1000€ raspberrypi... But overall the unit match my dawless quest, that was the point for me. I'm keeping it ;)

    thanks a lot, have a nice day.

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