3.5.0 Repair Button?

Kenstravisty
Kenstravisty Member Posts: 3 Newcomer
edited October 2024 in Native Access

3.5.0 is missing the repair button and is not locating any of my content. It has full disk access. If I manually locate each library it works. It does not work with the applications and requires me to reinstall the app.

Mac M2

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Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    @Kenstravisty What happened in the first place? Did you move content and apps? Did you rename a hard drive?

    We really don't recommend to move applications from their default location on the system's drive, as you will run into issues further down the road.

    Can you share your installation location preferences in Native Access?

  • Kenstravisty
    Kenstravisty Member Posts: 3 Newcomer

    I just updated the Native Access software to the latest.

    The Download and App folder are the default and the samples are on an external drive. The updated Native Access seems to have wiped the folder structure. If I manually linked the sample libraries they work. The apps required me to install them.

    Thanks

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    Can you share your installation location preferences in Native Access with a screenshot?

  • Kenstravisty
    Kenstravisty Member Posts: 3 Newcomer
    Screenshot 2023-08-10 at 10.03.56 AM.png

    Here is the screenshot

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    What's the format of that external hard drive?

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