Problem with Guitar Rig 5.2.2 and Native Access 3.3.0 (Guitar Rig 5 in demo mode)

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  • Cewin
    Cewin Member Posts: 1 Newcomer
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    @Hayo_NI Hi and thanks for your post. Unfortunately, the proposed solutions don’t work for me as well. It’s frustrating, mainly because of the wasted time. Is there any other workaround or solution planned?

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod
    Answer ✓
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    To anyone that is still experiencing this issue, and it is not resolved by following the steps in the article - please submit a ticket via the following form: http://bit.ly/NIsupport_install

    Be sure to state that you already carried out the steps in the Knowledge Base article.

    An agent will come back to you as soon as possible.

  • LaszloT
    LaszloT Member Posts: 3 Newcomer
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    Screenshot 2023-05-03 at 21.44.24.png

    Can it get any better?

  • PauloA
    PauloA Member Posts: 2 Newcomer
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    Hi,

    I received an answer from customer support which I paste here hopping that it helps everyone (it did for me):


    ******************************

    Dear Customer,

     

    thank you for getting in touch. We are sorry to hear about the issues you are experiencing. 

     

    Please proceed as following:

     

    1. Go to the following location: 
    2. Macintosh HD > Library > Preferences
    3. Delete the "com.native-instruments.Guitar Rig 5.plist" file
    Image
    2. Restart your computer
    3. Download, install and open NA 3.2.2 via this link:
    4. https://drive.google.com/file/d/1Q_5vqNiYWnI8zGBZABOKIAqhl4pqppOz/view?usp=share_link
    5. Install Guitar Rig 5

    7. GR5 is correctly activated now. Before you close Native Access, please carry out the following steps:
    8. Go to the following location: 
    9. Macintosh HD > Library > Preferences
    10. copy the "com.native-instruments.Guitar Rig 5.plist" file and place it in a backup folder.

    This way you will not have to downgrade to NA 3.2.2 again in case the current NA version overwrites the activation info in the plist file. 

     

    For the case the GR5 switches back into demo mode once Native Access self-updates to version 3.3.0:

    1. Make sure NA2 is closed
    2. Copy the plist from your backup folder and paste it into Macintosh HD > Library > Preferences
    3. when asked if you wish to keep or replace the existing file please select "replace"
    4. because the Mac Os might still be referring the replace file from its cache, you might have to restart your computer once more (or use "sudo killall cfprefsd" instead)
    5. GR5 should recognise its activation again now


  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,797 mod
    edited May 2023
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    @LaszloT I'd recommend to create a dedicated thread to your issue or contact our support directly here: https://bit.ly/NISupport_GR

    From your screenshot it seems to be a different issue and not much to do with activation/demo.

  • LaszloT
    LaszloT Member Posts: 3 Newcomer
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    @Jeremy_NI This might be just a weird coincidence, I'm having the exact same issue as the others. The glitchy UI never occurred since then.

  • JMOJ
    JMOJ Member Posts: 3 Newcomer
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    The solutions here don't work.

    Are NI renown for this kind of lack of customer support?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,797 mod
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    @JMOJ Well, you contacted our support and got a reply on April 27th but you never replied. If the solution provided by my colleagues did not work, please get back to them. Please keep in mind that even though we help users out when we can in the Community, it's not a substitute for support.

  • kerrysmith
    kerrysmith Member Posts: 9 Member
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    @Hayo_NI I don't usually love workarounds, but I'm immensely grateful that I can now recall some old sessions on my new machine. Thanks you guys for giving us continued functionality on owned legacy products!

  • lsal
    lsal Member Posts: 5 Newcomer
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    I am experiencing the same problem, it happened when I upgraded to ultimate 14 collectors and simultaneously downloaded native access 2 to be able to use plugin alliance plug ins that come with the collection. When I loaded projects all the info on guitar rig 5 was gone and I almost went nuts.

    3.2.2 did the trick

  • ebber
    ebber Member Posts: 11 Member
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    Downgrading to NI Access 3.2.2 brings Guitar Rig 5 back to life.

    However even with read only setting of the plist, after updating to NI Access 3.4.0 it kills Guitar Rig 5 again.

    Copying the "com.native-instruments.Guitar Rig 5.plist" generated with 3.2.2 doesn't work either when 3.4.0 is installed.

    I get this error then:

    NI 3.4.0 Guitar Rig 5.png


  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,797 mod
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    https://community.native-instruments.com/discussion/comment/73057#Comment_73057

    Hey @Rich_NI Might be worth reporting to the Native Access team.

  • garex
    garex Member Posts: 1 Member
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    Ok as mentioned above 3.2.2 fixes the guitar rig activation issue. A workaround to skip native access automatic update: instead of replacing the 3.4 with 3.2.2, choose to keep both when installing. Then after reinstalling Gitar Rig 5 with 3.2.2, force quit native access (that way it doesn't update on exit).

    Working for me so far... (fingers crossed)

  • Lionzinio
    Lionzinio Member Posts: 7 Member
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    While the solution posted (replacing Native Access with an earlier version) works, it is very badly implemented.

    Why not simply rename the older version of Native Access as, say, Native Access Legacy. It's literally just a file name change on your end. And it makes clear the purpose of the application. That way it doesn't replace the existing one or create a potential multitude of problems. That way YOUR clients wouldn't have to continually replace and rejig their systems simply to install products that they ALREADY OWN.

    Screenshot 2024-05-03 at 14.54.13.png



    NI Has a very poor record of depreciating both hardware and software items so that people who have purchased them are no longer able to actually use the products they have bought (eg Rig Kontrol, which was excellent by the way and is now just a brick, and Maschine Mk1 spring to mind).

    Fixing this should be a concern for NI and the fixes should be done in such a way that they don't involve the users, the people who pay NI money for products, having to do a whole lot of digging to find solutions and having to swap out bits of software.

  • Lionzinio
    Lionzinio Member Posts: 7 Member
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    The common issue I face is not that I particularly want to use the old (or in Guitar Rig's case, very old) software or plug ins, it's that NI's new plugins don't automatically open older versions. So if I have an old track that uses GR5 (or 6), then I need to install the old software just to read what the plugin settings were so I can open the exact same components in the new software.

    Being able to read legacy versions of their plugins should be something that all plugins (not just NI ones) are capable of doing, so I should be able to replace OLD PLUGIN and its setting automatically with the new one. That is the kind of functionality I expect from a proper software company.

    Otherwise it makes opening older projects a catastrophically time consuming process.

    Thanks.

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