Possible Bug in Native Access 2 with Some 3rd Party Vendors?

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nwebb
nwebb Member Posts: 12 Member
edited May 2023 in Native Access

Hi. I've currently got both NA1 and NA2 installed on an M1 computer. I was intending to use NA2 exclusively and delete NA1.

However, on at least two occasions (possibly three, but to be honest I can't quite remember) I've purchased products from 3rd party vendors, entered the serial into NA2, and it has told me the product has registered successfully but the download never appears. When I check NA1 the download is available.

I know two of the purchases were from the same vendor (Realitone), so I'm unsure whether this is a specific issue with some vendors, or a more general bug. I don't need a solution per se as I can use NA1 for now, but I thought I'd post just to let someone at NI know.

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  • LostInFoundation
    LostInFoundation Member Posts: 4,291 Expert
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    They know from long time. They even have the same problem with their own products.

    Which doesn’t seem to mean they feel any kind of pressure to fix this

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  • LostInFoundation
    LostInFoundation Member Posts: 4,291 Expert
    Answer ✓
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    They know from long time. They even have the same problem with their own products.

    Which doesn’t seem to mean they feel any kind of pressure to fix this

  • nwebb
    nwebb Member Posts: 12 Member
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    Thanks @LostInFoundation, so I guess sticking with NA1 is the way forward for the foreseeable future.

  • LostInFoundation
    LostInFoundation Member Posts: 4,291 Expert
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    I am still on NA 1

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