iMaschine gone from App Store

This has been going on a long time. I paid for the license and cannot use it. Native Instruments should provide some compensation for this outage.

Leeeeeet’s see…

8 months later…what is the official statement about this very, very, VERY deep testing?

Or maybe it’s our mistake…we misunderstood and with “next major IOS update they want to ensure compatibility to before we buy (how altruist they are…)” they were talking about IOS 248 coming out in 2086.

As I already said in other threads, BE BRAVE and tell us the truth for one time!

And at least give us back the IAP shop so we can continue to use the app you never showed love to with the expansions we paid for…

I don’t even mind if you don’t care about iOS at all and will never improve this nor Traktor apps…or add any new expansion…just let us use an app that is working, we paid for and paid additionally for expansions

(Though job yours, @Jeremy_NI …they even lie to you and making YOU come here to put your face on THEIR lies…my empathy to you 👍🏼)

I'm going to make you worry, but I don't think these apps are coming back. Maybe they were business unprofitable and that's why they were withdrawn. Maintaining such apps is a lot of money. I'm sad about that, too, because I liked iMaschine for its ability to export sketches to the big Maschine.  

Any updates?

Do you know why at NI, "soon" is often an exponential vision? Because the more time passes, the further away the expected release date for a new feature or product seems to be! One could even say that "soon" has become a mathematical concept at NI: the more you multiply the announced weeks or months, the more you get a release date that moves towards infinity!

I mean a comment ?

Native Instruments is a leading company in the production of music software and hardware, with a loyal customer base. However, there have been numerous complaints from customers about the company's poor customer service, lack of transparency, and failure to provide adequate support for their products. Specifically, many users of the iMaschine app have reported false promises, lost access to purchased expansions, and an overall lack of clarity from the company. This report aims to provide an academic critique of Native Instruments' treatment of their customers and offer recommendations for improvement.

Native Instruments' Treatment of Customers

The customer is the most important stakeholder in any business, and Native Instruments' treatment of their customers leaves much to be desired. The company's lack of transparency regarding updates, bug fixes, and product development has resulted in frustration and disappointment for many loyal customers. The iMaschine app, in particular, has been a source of discontent, with users complaining about false promises and lack of access to purchased expansions.

In addition to the lack of transparency, Native Instruments has failed to provide adequate support for their products. Many customers report long wait times for customer service and unhelpful responses when they do receive a reply. This has resulted in lost productivity, lost revenue, and a general feeling of dissatisfaction among customers.

Comparison with Other Music Developers

In contrast to Native Instruments, there are several other music developers who have demonstrated a commitment to customer satisfaction and transparency. Ableton, for example, recently released a new app that has been well-received by users. The company is known for its dedication to customer support and regularly updates its products to address user feedback. This has resulted in a loyal customer base and positive reputation in the industry.

Recommendations

To improve their treatment of customers, Native Instruments should take the following steps:

1. Increase transparency: Native Instruments should be more transparent with their customers about product development, updates, and bug fixes. This will help to build trust and increase customer satisfaction.
2. Improve customer service: Native Instruments should improve their customer service by reducing wait times and providing more helpful responses. This will help to alleviate frustration among customers and increase loyalty.
3. Provide clear access to purchased products: Native Instruments should ensure that customers have clear and easy access to their purchased products, including expansions for iMaschine. This will help to avoid confusion and frustration among users.

Conclusion

In conclusion, Native Instruments' treatment of their customers has been subpar, particularly in regard to the iMaschine app. The company should take steps to improve transparency, customer service, and access to purchased products to improve customer satisfaction and loyalty. By doing so, Native Instruments can regain the trust of their customers and solidify their reputation as a leading music developer.