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    • Why can’t I just update my kontakt now products

    Member Posts: 2 Newcomer
    edited October 2024 in Native Access

    I keep getting the error “download failed” after like 2 minutes of whatever product is in my queue. It gets to about 30-400kb and then fails no matter what. The ridiculous “help wizard” doesn’t help at all and I’ve tried everything listed there. This is everything I’m trying to update and install. Any help please I’ve been trying for days and this company is IMPOSSIBLE TO CONTACT AND HORRIBLE CS

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    Answers

    • NKS User Library Mod Posts: 5,366 mod

      Do you have Microsoft Defender active? It has been blocking many installs from NI and several other companies due to erroneous virus descriptions but I believe MS have mostly resolved this so try updating your virus definitions or if not turn off Defender till NA has installed everything

    • Member Posts: 2 Newcomer
      https://community.native-instruments.com/discussion/comment/61371#Comment_61371

      Can you show me how to beat disable it, I went in and disabled what I thought was MD but idk if was disabling the right thing because it failed yet again. Can you show me exactly what I need to disable

    • Customer Care Posts: 13,856 mod

      @Trevin I see that you're now in contact with my colleagues. Hopefully they can help you out.

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