Battery 3 missing on my system

InvisibleFireball
InvisibleFireball CanadiaMember Posts: 4 Sine
edited March 16 in Battery 4

I purchased NI Komplete Ultimate, or maybe it's Collector. The tag line on your website at the time was literally "all our stuff." Ergo, I should have Battery 3.

Now, I don't want to use Battery 3. I want to use battery 4. But I have a lot of old files with Battery 3 in them. It would be pleasant not to have to click through the warnings that Battery 3 is not installed, and nicer still to be able to see which kit I was using.

Can this get fixed, please? It's pretty infuriating, not to mention directly contrary to the advertised content at the time, to have payed for "all your content" and to find that something so basic as this is not included.

Makes me not want to give you any more money, you know? Makes me feel ripped off. I assume that's not how you want people to feel when they buy your products.

Comments

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 998 mod

    Hey InvisibleFireball, welcome to our new community. Battery 3 was discontinued in 2013, this is why it's not part of our most recent bundles (since 2013). Please also note that Battery 3 might not run on most recent operating system. Maybe you had an older Komplete bundle on another account attached to another email that contained Battery 3, this could explain why you have projects with Battery 3. You can always check that with my colleagues from registration here: https://bit.ly/NIsupport_RA

    In the meantime, please note you can import your Battery 3 kits in Battery 4:

    How Can I Access the BATTERY 3 Library within BATTERY 4?

    If your system allows it you can even install Battery 3 from here, it will be in demo mode but should be enough to see what kit was used, save it and import it in Battery 4:

    Where Can I Download the BATTERY 3 Installer?

  • EvilDragon
    EvilDragon CroatiaModerator Posts: 620 mod

    Battery 3 works perfectly fine on latest W10 (and I'm pretty sure it will also work on W11).

    Battery 3 can also still be authorized with Native Access, so that's nice too.

  • InvisibleFireball
    InvisibleFireball CanadiaMember Posts: 4 Sine
    edited January 28

    Hi Jeremy! Thanks for responding.

    Yeah I've owned versions of Komplete for many years, and as I said, the problem is that I cannot (because I did not notate the fact, I do realize) figure out which kit I was using in old projects.

    Now I ain't saying it's not fun to play with, but sometimes you just wanna get work done, and riffling through the soundsets hunting for something you haven't seen in years can be a pain in the ***** when you're under the gun, no?

    Since there's no way for Battery 4 to read the info from an instance of Battery 3 (especially when, you know, it's not installed) there's no real solution for this short of including Battery 3 in NI Komplete. Which, after all, *is exactly why people buy Collectors, to get all the old stuff*, is it not?

    Anyway cheers, and thanks for the contact link, I'll drop em a line. And that demo is probably going to solve my problem, cheers for that too. Hey wait, that's just the normal installer, that's the same thing that won't let me install without a key. Doesn't work, bruh ;)

  • Simchris
    Simchris Temecula, CAMember Posts: 96 Tri

    Yes. To reinstall battery 3 you need your komplete serial number from the version that included battery 3. If you bought komplete recently, it will only include the current versions, not every old version. So, you dont get FM7 for example. Probably i am not helping.

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 998 mod

    It seems that my colleagues were kind enough to add a Battery 3 serial on your account. Again Battery 3 is not in our bundles since Komplete 9, released in 2013, being a discontinued product and all.

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