Cannot login with Native Access - web login ok

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diippii
diippii Member Posts: 1 Newcomer
in Native Access

Any ideas?

Tried contacting support. Tried uninstalling and reinstalling as suggested. Tried changing password. Even tried deleting NI stuff from local and roaming appdata.

Are the older Native Access downloads still available somewhere?

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Answers

  • Uwe303
    Uwe303 Moderator Posts: 4,886 mod

    Hello,

    do you maybe have a VPN running?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,996 admin
    https://community.native-instruments.com/discussion/46631/cannot-login-with-native-access-web-login-ok

    I assume you already went through this article: Native Access Error: "Unable to log in"

    I see that my colleagues got back to you, to troubleshoot your issue, they need some system files from you but it seems you do not wish to share these. Please get back to my colleague if you wish to continue the troubleshooting.

  • PoorFellow
    PoorFellow Moderator Posts: 7,435 mod
    edited 10:17AM
    https://community.native-instruments.com/discussion/46631/cannot-login-with-native-access-web-login-ok

    Are the older Native Access downloads still available somewhere?

    There probably are some download links to some versions available if you were to be specific with respect to what version that you are referring to. The problem however is not only is N.A. 1 retired and more or less not supported but many downloads require latest version of N.A. to be available or to work so not going along with the N.I. trouble shooting as suggested by Jeremy_NI might just give you more problems , if not immediately then later.

    As for the problem at hand then depending on the specific problem then it could be for more reasons.

    Try this :

    Please make sure that you have sufficient Administrator privileges on the computer.

    Then uninstall the Native Access and NTKDaemon ,

    then run the NI reg tool and remove anything Native Access and NTKDaemon ,

    then use Windows Explorer to search your system drive for all instances of 'Native Access' and 'NTKDaemon' and delete it all .

    Then restart computer (important)

    download newest version of Native Access for your OS ,

    then reinstall Native Access as an Administrator .

    .

    If there is any errors doing any of this then please supply us screenshots of the errors.

    .

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