There is zero reason to review digital orders when the payment goes through.
Why is my order to upgrade to maschine 3 sitting in a "under review" status? The payment went through…. What needs to be reviewed?
Comments
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Only N.I. Support can tell you , so you have to contact contact N.I. Support (all) , who can also help expedite things if necessary.
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
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I've ordered and paid for a digital product and have received nothing after 3 days. Tech support emails have consisted of, one agent giving me a random shipping tracking number that doesn't exist nor relates to what I ordered(DIGITAL ORDER that says available immediately!)
the next agent hopped on and repeated the same stuff about the download will be in the mail. What the absolute heck am I working with here?!
Please just fix my order and give me my product I paid for.0 -
Please do not open more threads on same topic or place messages on same topic more places in the forum, instead then 'bump' the existing thread. Your threads has been merged.
I will ask @Jeremy_NI , do you have any follow up comment ? (Reference)
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Apologies, but this is super frustrating.
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What is super frustrating (for the forum) is duplicate threads on the same topic.
Ni is aware of your issue and they will get back to you. Maybe not at the speed you demand but they will respond.
VP
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