Maschine Software Will Not Show Up In Native Access

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Answers

  • djFresh
    djFresh Member Posts: 15 Member
    https://community.native-instruments.com/discussion/comment/203093#Comment_203093

    It's been a few days for me now (still waiting) but I think you're at least in the right place to voice your issue @Ewww

  • Jordi Aguilar
    Jordi Aguilar Member Posts: 1 Member
    edited January 22

    Tengo un problema con maschine mk3 e registrado el producto en native access en este correo tengo las librerías pero no me aparece la aplicación de maschine e probado de todo a ver si se puede solucionar gracias

  • Monkey king
    Monkey king Member Posts: 1 Newcomer

    Hi, I am also having this problem. I am running Native Access version 3.16.0 on macOS 15. I have emailed support but they have yet to get back to me.

  • ShortClip
    ShortClip Member Posts: 1 Newcomer

    Same issue here. Have left a message for support some weeks ago. No reply from them. Can't seem to get in contact with support either.

    I have been a quite loyal customer for years and believe that this is customer treatment that is worth criticizing.

  • PK The DJ
    PK The DJ Member Posts: 2,711 Expert

    @ShortClip How and where did you leave a message? Did you open a ticket?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,591 admin
    https://community.native-instruments.com/discussion/comment/211708#Comment_211708

    I see no trace of a support request in our system. How did you message support exactly?

    Please get in touch here: https://bit.ly/n1orders

    In case you need some help navigating support: https://bit.ly/NI_Support_How

  • MattBudz
    MattBudz Member Posts: 3 Member

    I bought a Maschine MK3 two days ago during the Summer of Sound event from a local music store. I successfully registered it and see it on my account under "My Products and Serials" as MASCHINE MK3 R2 HW in the Registered section. In Native Access, I still don't have Maschine 3.0 available, but I do have all my expansions, which I got the same day.

    I'm on a Windows 11 computer and using Native Access 3.18.1

    I also opened support ticket 4565131, but wow what a frustrating first experience (This is my return to NI after 10+ years). Way to kill all the excitement.

  • Lyl
    Lyl Member Posts: 10 Newcomer

    Hello,

    I just bought a new maschine mk3. I installed native access and follow the tutorial.

    The problem is that i had the serial number, and it's successfully registered to both website and native app, BUT there is no maschine 3 hardware in the library.

    My windows 11 is uptaded and comptatible with the products and native access is the latest version. I also tried everything that is on the page : "My product is missing in native Access".

    It seems the problem is arround the serial number because it was possible to add other stuff in the library such as the free instruments packs that are offered by NI.

    I also tried the chat bot and my tickets are : #4565272 and #4565136.

    merci d'avance and sorry for the wrong english formulation, hope it's clear

  • MattBudz
    MattBudz Member Posts: 3 Member

    It looks like this is happening to many people (lots of posts and comments about this recently), hopefully @Jeremy_NI or @Matthew_NI can help out.

  • MattBudz
    MattBudz Member Posts: 3 Member

    @Lyl I just got an email that said:

    Screenshot 2025-06-02 at 12.46.00 PM.png

    Now Mashine 3 and some other products are available in my Native Access.

    Hopefully, you will get an email like this soon too!

  • Lyl
    Lyl Member Posts: 10 Newcomer

    yes, same !

    it's solved :)

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,591 admin

    @MattBudz @Lyl It looks like it was only a slow deployment of the serials after registration. I'll close this thread as it covers too many different specific cases and different moments in time.

This discussion has been closed.
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