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Maschine Software Will Not Show Up In Native Access

Gainstudio
Gainstudio Member Posts: 1 Noise
edited June 2022 in Maschine

Hello Native Instruments! 

I'm looking for some help with my new Maschine Mikro MK3. I just received my new gear today and al registration of the Maschine seemed to work fine in Native Access, except the Maschine software. It wont show up in the NOT INSTALLED part of Native Access. I've tried uninstalling/reinstalling Native Access, re-entering the serial number, restarting/updating my computer and it does not show up in Native Access to install. 

In the screenshot below you can see that the Factory Selection can be downloaded but I cannot download the software as it will no show up in "Not Installed" after I enter the serial successfully may i might add.

I'm pretty frustrated! 

As it is now i cant use Maschine and can't use it. Any help would be VERY appreciated.

Saw a post somewhere on the forum where a NI worker (jeremy_NI) posted this:

"Hey all, the issue was on our end. There was a problem with some wrong serials being delivered and not showing up products in Native Access. The issue is resolved now, your products should be available to download and install in Native Access, if not, hit refresh and they should show up. Sorry for the panic here !"

PLEASE help?


All The Best

Simon Corward

Maschine Mikro mk3 software not installing via Native Access.jpg


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Comments

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 1,860 admin

    Hi @Gainstudio usually products won't appear in Native Access if they're not compatible with your operating system. Can you share with us what your operating system is?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,459 mod

    @Gainstudio As said when you sent me a private message, I checked your account and registered the Maschine Mikro Collection, that should work now. If not, since you also submitted a request in our support channels, please get back to my colleagues that answered you on Tuesday.

  • bigtrex
    bigtrex Member Posts: 1 Noise

    Have the same issue here, trying to use my old maschine mk2 after years of storage and the software isnt showing up in native access. Any help would be much appreciated.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,459 mod

    @bigtrex It seems there is no serial for the Maschine software on your account. Please get in touch with our registration support here: https://bit.ly/NIsupport_RA

  • Reno H.
    Reno H. Member Posts: 1 Noise

    Hi! I'm getting the same problem but with a Mikro MK3. I've buyed almost 2 months ago and never showed the maschine software neither download it. I've tried with and old copy of maschine from a firend and native access it recognized well, updated it and used to work fine but then I made a fresh windows installation and now it's not.I have different Komplete products on my profile but does not appears Maschine's software registered. I've entered the serial from the card that comes with the hardware but nothing and it's kind of frustrating. What can I do?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,459 mod
    https://community.native-instruments.com/discussion/comment/29585#Comment_29585

    As mentioned in the previous post, for such issues get in touch with my colleagues from registration: https://bit.ly/NIsupport_RA

  • BCMARCEL
    BCMARCEL Member Posts: 1 Noise

    Hi! I'm getting the same problem but with a Mikro MK3.

    I have different Komplete products on my profile but does not appears Maschine 2's software is registered. I've entered the serial from the card that comes with the hardware but nothing and it's kind of frustrating. What can I do?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,459 mod

    @BCMARCEL It looks like my colleagues confirmed everything was registered properly, are we all good now?

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