Maschine Software Will Not Show Up In Native Access

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Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,648 mod
    https://community.native-instruments.com/discussion/comment/193702#Comment_193702

    Yes, sorry for the wait, we're in the middle of a big sales special so it impacts our reply times.

  • Borja_caiman
    Borja_caiman Member Posts: 1 Newcomer

    I bought a used Mikro mk3, the seller transferred the license, I imported it and registered the serial number sent by email and the hardware, in my "products, serial and download" I see MASCHINE MIKRO MK3 HW - Massive for Maschine - Monark for Maschine - Reaktor Prism for Maschine.

    But I DO NOT see anything about the Maschine 2 software (and factory selection...), neither in Native Access nor in my account.

    Would it be possible to resolve it please?

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