Maschine Software Will Not Show Up In Native Access

1235»

Answers

  • Borja_caiman
    Borja_caiman Member Posts: 1 Newcomer

    I bought a used Mikro mk3, the seller transferred the license, I imported it and registered the serial number sent by email and the hardware, in my "products, serial and download" I see MASCHINE MIKRO MK3 HW - Massive for Maschine - Monark for Maschine - Reaktor Prism for Maschine.

    But I DO NOT see anything about the Maschine 2 software (and factory selection...), neither in Native Access nor in my account.

    Would it be possible to resolve it please?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,076 mod
    edited December 2024
    https://community.native-instruments.com/discussion/comment/195255#Comment_195255

    Please get in touch with our support as mentioned several times in this thread. You'll find the link in the accepted answers.

  • music3tone
    music3tone Member Posts: 2 Newcomer

    Hello, I recently purchased Complete 15 CE and also encountered the problem that the Maschine software is not available in NI Access, the basic Maschine sound library is also not displayed. Please help me what can be done.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,076 mod
    https://community.native-instruments.com/discussion/comment/196478#Comment_196478

    Maschine has never been part of Komplete bundles, it's not part of Komplete 15.

  • music3tone
    music3tone Member Posts: 2 Newcomer
    https://community.native-instruments.com/discussion/comment/196637#Comment_196637

    Thanks. Lol, It's really funny because I bought this package with the idea that I would use maschine

  • Ziggy....iwoq
    Ziggy....iwoq Member Posts: 2 Newcomer

    Yooo I have the same problem, well, I'm new to the brand and it's my first product of the style and all that, I was watching tutorials and followed each step even as indicated on the native instruments website, but when it came time to download the maschine software nothing appeared, i only get that kontakt thing and i really don't know what to do, i'm quite frustrated, Because I really don't know anything about the subject and it's very confusing for me that nothing appears, maybe I'm skipping some step but in truth the software simply doesn't appear to download it.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,076 mod
    https://community.native-instruments.com/discussion/comment/197725#Comment_197725

    Hey Ziggy, really sorry to hear about the poor customer journey. My colleagues will get back to you as soon as possible. Sorry for the wait, we're in the middle of a big sales special and it affects our reply times.

  • Ziggy....iwoq
    Ziggy....iwoq Member Posts: 2 Newcomer
    https://community.native-instruments.com/discussion/comment/198003#Comment_198003

    Thanks man, I just hope it's soon because I haven't been able to use my machine since I bought it,I already tried to contact support but nothing... even so, thank you very much, I hope everything goes well

  • Russel_L
    Russel_L Member Posts: 2 Newcomer

    Hi there!
    I bought a 2nd hand Mikro mk3, registered via transfer ID

    In my "products, serial and download" I see MASCHINE MIKRO MK3 HW - Massive for Maschine - Monark for Maschine - Reaktor Prism for Maschine.

    But I DO NOT see Maschine 2 software (and factory selection...)
    I need help how to fix it!

    Thanks!

  • L_C
    L_C Member Posts: 1 Newcomer

    Hi,

    I'm having the same issue - got the Maschine MK3, followed all serial no. registration instructions, downloads and advice and still no Maschine 2 software visible in NA. I've spent several hours trying to sort this today, very frustrating experience.

  • Twelveburgers
    Twelveburgers Member Posts: 1 Newcomer

    Same issue here. Maschine software doesn't appear in Native Access. Brand new Maschine Mikro Mk 3, registered, rebooted computer, rebooted Native Access, refreshed Native Access, logged out and back in to Native Access, manually re-added the Mikro, no joy.

    Already sent a ticket via the chatbot, but not feeling confident in receiving a reply. Considering a return.

  • knonk
    knonk Member Posts: 11 Member

    I'm gonna wind up returning my Maschine Mikro Mk3. It was a Christmas gift. Ran into the same issues as everyone, contacted NI support: "we need an invoice." Only info I had was the order #… NI says they need 'the actual invoice.' Contacted Amazon support, who said the gift purchaser needs to request the invoice. Gift purchaser contacts Amazon, and they say: "there is nothing besides the order #." NI needs to not sell via Amazon. The whole experience has turned me off from NI forever.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,076 mod
    https://community.native-instruments.com/discussion/comment/200359#Comment_200359

    I see that my colleagues got back to you and fixed the issue, sorry for the incident!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,076 mod

    @Twelveburgers I see that my colleagues got back to you and issue is resolved.

Back To Top

Categories