Persistent Payment Error

stinkygoo · May 25

Looking for some help. Trying to buy Spotlight collection, but I keep getting this payment error, even though none of my information is incorrect and I've tried PayPal. Please help @Jeremy_NI

Jeremy_NI · 8:12AM

@stinkygoo We've identified an issue on our webshop. This seems to happen when trying specific products, Spotlight Collection, or the Iatalo Disco bundle. Are you in this case? We're investiagating and are trying to resolve the issue. Sorry for this hiccup and thanks for your patience.

PoorFellow · May 25

https://community.native-instruments.com/discussion/45436/persistent-payment-error

You are not the only one with that problem, it is a cart content error. And Jeremy_NI is not here before Monday or later and might not necessarily be able to help.

For shop errors then best contact N.I.Support (all)

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

stinkygoo · May 25

@PoorFellow

I’ve contacted support already, but I figured I’d post here to maybe fast track the solution, thank you!

Jeremy_NI · May 26

@stinkygoo Have you tried from another browser? Can you empty the card refresh the browser and try again? In some cases this solved this issue.

stinkygoo · May 26

@Jeremy_NI Yeah I’ve tried just about everything the support suggested, but nothing so far. Appreciate the re

Jeremy_NI · 8:12AM

@stinkygoo We've identified an issue on our webshop. This seems to happen when trying specific products, Spotlight Collection, or the Iatalo Disco bundle. Are you in this case? We're investiagating and are trying to resolve the issue. Sorry for this hiccup and thanks for your patience.

Persistent Payment Error

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