Persistent Payment Error

stinkygoo
stinkygoo Member Posts: 4 Newcomer
in Other Software & Hardware
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Looking for some help. Trying to buy Spotlight collection, but I keep getting this payment error, even though none of my information is incorrect and I've tried PayPal. Please help @Jeremy_NI

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Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,689 admin
    Answer ✓

    Yes, this was fixed last Thursday.

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 7,175 mod
    https://community.native-instruments.com/discussion/45436/persistent-payment-error

    You are not the only one with that problem, it is a cart content error. And Jeremy_NI is not here before Monday or later and might not necessarily be able to help.

    For shop errors then best contact N.I.Support (all)

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

  • stinkygoo
    stinkygoo Member Posts: 4 Newcomer

    @PoorFellow

    I’ve contacted support already, but I figured I’d post here to maybe fast track the solution, thank you!

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,689 admin

    @stinkygoo Have you tried from another browser? Can you empty the card refresh the browser and try again? In some cases this solved this issue.

  • stinkygoo
    stinkygoo Member Posts: 4 Newcomer

    @Jeremy_NI Yeah I’ve tried just about everything the support suggested, but nothing so far. Appreciate the re

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,689 admin

    @stinkygoo We've identified an issue on our webshop. This seems to happen when trying specific products, Spotlight Collection, or the Iatalo Disco bundle. Are you in this case? We're investiagating and are trying to resolve the issue. Sorry for this hiccup and thanks for your patience.

  • stinkygoo
    stinkygoo Member Posts: 4 Newcomer

    Yes I’m trying to purchase the Spotlight Collection, sorry for the late response.

  • TFA
    TFA Member Posts: 6 Newcomer

    it is working again! thanks N.I for fixing this, definitely gonna have some fun with the Spotlight collection bundle

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,689 admin
    Answer ✓

    Yes, this was fixed last Thursday.

  • ant bla
    ant bla Member Posts: 2 Newcomer

    Hello. The problem still exists on my end. I've been trying to buy the spotlight collection since Memorial Day. I'm using safari and ive tried Firefox. Popups are allowed. I can get past the payment selection page with individual products like West Africa but with the spotlight collection I still get the payment error.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,689 admin
    https://community.native-instruments.com/discussion/comment/229619#Comment_229619

    @ant bla Have you tried to empty the cart and then try again? If you still struggle, please get in touch with our support here: https://bit.ly/NI_Support_All

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