Can't load user patches after Komplete Kontrol Update 3.4.0

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Answers

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,575 mod
    edited March 14
    https://community.native-instruments.com/discussion/comment/216163#Comment_216163

    Agree with Jester on this.

    What they proposed you, is not a solution. is a disaster!

    Creating a new Windows profile for just a such insignificant reason, is simply unacceptable.

    Why you just don't do the simplest thing?

    In KK, go to Preferences —> Library —> User

    Add your own custom location and move all the user presets there.

    This is how i work for the last 4 years, i never use the whatever "default" locations!

    Clipboard_03-14-2025_01.png

    Still…. while you are there, just have a look, maybe somehow the default location (with the red circle) was removed?

  • laserbeak
    laserbeak Member Posts: 229 Helper
    https://community.native-instruments.com/discussion/comment/216201#Comment_216201

    That too. but no matter what the path, (i have the default and custom set in preferences), the outcome is the same. I can see them, but can't use them.

  • laserbeak
    laserbeak Member Posts: 229 Helper
    edited March 15
    https://community.native-instruments.com/discussion/comment/216194#Comment_216194

    Had a license but I lost it. Looking into other solutions. found this (the last one in the list). Compared to all of the solutions I've seen online, it's the easiest and cheapest, but not too excited about it.

    I know what I'm doing when I get my proxmox server with my backup drives back up and running…

  • laserbeak
    laserbeak Member Posts: 229 Helper
    https://community.native-instruments.com/discussion/comment/216206#Comment_216206

    I didn't agree with it.

    In fact, i told them that they'd better not suggest it, and in the very next message, they did.

    I just don't have the energy to be battling with people who don't want to do anything.

    I haven't touched it since then. I'm going to install the latest version (they asked me to downgrade) and setup my directories one last time and see what happens.

  • laserbeak
    laserbeak Member Posts: 229 Helper
    https://community.native-instruments.com/discussion/comment/216224#Comment_216224

    sounds about right.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,251 admin
    edited March 20

    Hey people and @laserbeak It's worth noting that we didn't get any similar reports. There were issues with NKS and some user samples with Komplete Kontrol 3.4.0 that were fixed with 3.4.1 but the symptoms were quite different. Still, you could also try this new update, see if that fixes it. If my colleague suggested a new Windows account and that actually works it means that there's an issue on some permissions on your Windows account and a new Windows account is probably the fastest way to deal with this.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,251 admin
    https://community.native-instruments.com/discussion/comment/217240#Comment_217240

    I'm not denying that. We do hope that these new tools can free colleagues from repetitive tasks and allow them more time on working on more complicated issues or where their human talents are needed. We're also trying to improve the customer journey that way. Work in progress.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,619 mod
    https://community.native-instruments.com/discussion/comment/217239#Comment_217239

    Don't think 3.4.1 is quite out yet Jeremy ;) Can't see it in NA anyway

  • JesterMgee
    JesterMgee Member Posts: 3,204 Expert
    https://community.native-instruments.com/discussion/comment/217252#Comment_217252

    Not sure many customers would agree with you that taking away even more human element for work in progress AI chatbot answers is improving the experience much, especially when it kind of sounds like the view is human talents are being wasted on supporting users. My hope is there are somewhat dedicated support staff that don't have to work on problems in the kitchen, or is the chef also pouring the wine and doing the dishes?

    Joking aside as someone who thankfully doesn't need to use the support system, if it means someone can now close their web browser and open their IDE and fix sub banks and the state of the preset browser, i'm all for replacing all support staff with robots!

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,251 admin
    https://community.native-instruments.com/discussion/comment/217259#Comment_217259

    That's not what I was saying. "human talents are being wasted on supporting users" totally not what I was saying. At the end of the day it would mean a faster answer for the customer. I'll refrain from sharing my little human thoughts on the topic from now on.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,251 admin
    edited March 20

    @Kymeia Damn, you're right, it's still in beta. 🤦‍♂️ "Errare humanum est"

    @laserbeak Let me know if you want me to send you that beta version to try.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,251 admin
    Answer ✓

    Issue has been fixed with Komplete Kontrol 3.4.1

  • laserbeak
    laserbeak Member Posts: 229 Helper

    @Jeremy_NI I appreciate you checking in, but yeah. I definitely feel like support did just a little bit more than nothing to help. I'll let you know how it goes later. I've gotten busy with other things as this experience has been discouraging.

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