How do I change my subscription once cancelled?

nic.metaxas
nic.metaxas Member Posts: 2 Newcomer
in Komplete General

So, I signed up for the trial of 360 Pro, but it was too much for me so I cancelled.
Now I want to reactivate (and get billed off course), not the Pro, but the Essentials subscription.
There seems to be no option for that (there's no "change subscription option").

Any ideas?

Thanks.

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Answers

  • PK The DJ
    PK The DJ Member Posts: 2,538 Expert

    If you've cancelled the sub then there's no need to change anything. You've ended it. Just take out the new one.

  • nic.metaxas
    nic.metaxas Member Posts: 2 Newcomer

    Yeap, that's what I want to do, just take the new one (Essentials).
    But there's no option for that.
    The only option available is to reactivate the 360 Pro…

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,209 admin
    Answer ✓

    If you have questions or issues with your subscriptions please get in touch here: https://bit.ly/n1orders

  • Daschine
    Daschine Member Posts: 1 Member

    Jeremy - Can you imagine that you actually answered that question ? I have the same problem with downgrading while restarting the sub on a Saturday and willl now have to wait for support…

    I´m pretty sure that the idea is to not give people the option to downgrade and tire them out to just continue the expensive plan while they are trying to make music - but I could wrong, who knows, since Jeremy decided not to give a public answer….

    :)

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,209 admin
    https://community.native-instruments.com/discussion/comment/216361#Comment_216361

    I am sorry but I'm not in charge of subscriptions, it usually requires private data I have no access to. Please use the link I provided to get in touch with our dedicated support agents. Feel free to share the solution once they gave it to you.

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