How do I change my subscription once cancelled?

So, I signed up for the trial of 360 Pro, but it was too much for me so I cancelled.
Now I want to reactivate (and get billed off course), not the Pro, but the Essentials subscription.
There seems to be no option for that (there's no "change subscription option").

Any ideas?

Thanks.

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Jeremy_NI

If you have questions or issues with your subscriptions please get in touch here: https://bit.ly/n1orders

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PK The DJ

If you've cancelled the sub then there's no need to change anything. You've ended it. Just take out the new one.

nic.metaxas

Yeap, that's what I want to do, just take the new one (Essentials).
But there's no option for that.
The only option available is to reactivate the 360 Pro…

Jeremy_NI

If you have questions or issues with your subscriptions please get in touch here: https://bit.ly/n1orders

Daschine

Jeremy - Can you imagine that you actually answered that question ? I have the same problem with downgrading while restarting the sub on a Saturday and willl now have to wait for support…

I´m pretty sure that the idea is to not give people the option to downgrade and tire them out to just continue the expensive plan while they are trying to make music - but I could wrong, who knows, since Jeremy decided not to give a public answer….

Jeremy_NI

https://community.native-instruments.com/discussion/comment/216361#Comment_216361

I am sorry but I'm not in charge of subscriptions, it usually requires private data I have no access to. Please use the link I provided to get in touch with our dedicated support agents. Feel free to share the solution once they gave it to you.

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