Problem with native access icon
Hi good afternoon to all the community, the icon of native access don't appears in the upper bar and shows me a new product without description, when i'd installed an old version 3.0 with the old logo it's appears in the upper bar normally but when i got actualized to the new version the logo disappears again everyone with the same problem? I work with a macbook m1 OS 14 sonoma latest update
I did everything, disk permissions etc
Best Answer
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The empty product entry at the top of the list is a known issue in Native Access 3.9.0 that happens when you have "Show discontinued products" enabled in the Settings. You can either ignore it or disable "Show discontinued products" if you don't need it to make it go away.
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Answers
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I'm not sure what you mean by upper bar?
If you're talking about this, then I've never had Native Access show up there.
What exactly are you having issues with regarding Native Access?
On a related note, I see you're using Stage Manager, perhaps this is part of the confusion? I tried it, but didn't like it at all so ended up disabling it.
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The empty product entry at the top of the list is a known issue in Native Access 3.9.0 that happens when you have "Show discontinued products" enabled in the Settings. You can either ignore it or disable "Show discontinued products" if you don't need it to make it go away.
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thanks, yes it's in that bar always show to me
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Thanks very much i 'll gonna disable it
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Having the same problem here. As of a few weeks ago the menu bar icon has now been replaced with a clickable empty space for Native access (Updated version)
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Yes NI told me to erase an xml file but didn't work i guess that the fix will come with the update
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Same here, no Native Access menu bar icon, just a clickable empty space…
Stille not fixed in NA latest version : Native Access version 3.10.3 (f6d63dd / 1.17.2.0) under macOS Sonoma 14.4.1
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I received an email told me that maybe the problem it's mine but not it's a bug that they should fix
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Did you happen to turn on Legacy Products setting in Native Access Settings page?
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