How long for NI customer support to respond?
Comments
-
@Jeremy_NI Hi there. Reading this I understand you guys are short handed and doing your best. I just submitted a ticket about 4 days ago now and am still waiting for a response. The ticket # is 3891657. I just read that some other people’s tickets took up to a week or 2 and was hoping it might be possible to bump it at all. I just can’t start creating again until my email is transferred.
0 -
Hey, i stumbled upon this thread and wanted to try my luck to get a response to my problem (ticket number3894692), its kinda frustrating bc i bought a s4 mk3 second hand and the seller doesnt bother giving me the transfer id so i can only eyeball my controller right now...hopefully the team can help asap
0 -
Hello, I need urgent support from Native Instruments and I have no answer. Ticket number 3906953 its really urgent at this point thank you!
0 -
Maybe you get lucky on monday, support does not work on weekends. 2-3 days is rather normal.
0 -
Getting no response for weeks....Please help...
cases #3908051
and [Native Instruments - #3468230]
0 -
Hi, this is my ticket number 4081286, and since it's very time-sensitive, I hope to receive a prompt response to my inquiry. Thank you!
0 -
-
-
@Kaiwan_NI , tried reaching the phone team and didn't get any response. Have an issue with the old seller not responding to my texts for a return and not transferring the serial ID. Don't want to be stuck with a nonfunctioning unit. Is there a time span till I get a response?
Thank you, regards!
Ticket Number - 4088490
0 -
0
-
@Lane I was out of office and could not check earlier. My colleagues got back to you on October 17th. Can you check your spam folder/inbox filter, etc...? If you can't find anything then please send me an alternative email address by direct message.
0 -
@INSURGENT I see the issue was fixed by one of our agents on October 26th.
0
Categories
- All Categories
- 18 Welcome
- 988 Hangout
- 56 NI News
- 492 Tech Talks
- 2.6K Native Access
- 11.8K Komplete
- 1.4K Komplete General
- 3K Komplete Kontrol
- 4K Kontakt
- 1.3K Reaktor
- 306 Battery 4
- 637 Guitar Rig & FX
- 330 Massive X & Synths
- 796 Other Software & Hardware
- 4.2K Maschine
- 4.9K Traktor
- 4.9K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators