Unable to set up Kontrol S61 MK3

Hi,

has anyone sorted this yet? Picked up my keyboard yesterday but getting the message ‘Download the update at ni.de/kontrol-update’ but this takes me to a blank page. So frustrating!

Cheers

Dave

I have installed the Hardware Connection Service and add the serial key of the new S61 MK3 in Native Access. But the display shows allways the "Welcome Screen" with the serial number. I tried to use the Firmware Updater but he does not find the S61.

• Windows 11
• AMD
• Connected by USB-C

any help from support? I'm having the same issue on S49 MK3. using the included cable connected to my hub. I was able to update the firmware, but hardware connection service doesn't even show in Applications (using a mac). Per the instructions we need to run this program to update the hardware then run the firmware updater. Please help, it's frustrating that we're not seeing support in these forums on a brand new product!!!

Macbook Air M1 2020, 16GB, 2TB, MacOS Sonoma 14.0

Kontrol S49 MK3 connected via the included cable to a hub.

Native Access is installed with most recent update and was able to successfully register the hardware product, all the included software shows up under New in Native Access. I installed Hardware Connection Service (and reinstalled), and rebooted my computer. Still doesn't show up in applications. I tried searching for the app in Finder and using Spotlight and it doesn't come up. I'm at a loss...

UPDATE: After updating the firmware I reinstalled Hardware Connection Service and the screen of the S49 MK3 changed to Default MIDI Template. In case any other users are experiencing this issue. It's probably better to update the firmware before installing Hardware Connection Service.

Well I received mine a few days ago, opened the box today, and still cannot update the firmware, macOS Ventura, Windows 10 it doesn't matter constant failure trying to update firmware. And it's not showing bricked per the Knowledge base article.

I don't have a USBC hub and don't see why purchasing one would be required to make a firmware update function. I've used external USB-C power, no power, USB c to USB-A different ports different computers. Intel MB Pro I7 with Monterey none work.

Same problem here S61 mk3 not recognized by software .

Even the firmware upgrade can not see the s61.

i just got my S61 MK3 on Friday (3 days ago) . It works to scroll and choose plug ins and instruments. However, the keys on the keyboard don’t work with Komplete Kontrol stand alone. I can use the s61 with all my other seifteare like Arturo’s, roli and EZ Keys and superior drummer. But not with anything NI. Hilarious that it works for everything but it’s own brand. The lack of information available is astonishing. I’ll just leave this here and start a ticket. I am super disappointed in NI.

Similar issue here. I followed the setup instructions. Registered my serial, installed all the software from Native Access, including Hardware Connection Service and Komplete Kontrol.

When I get to the Firmware Updater step, it just says "Please connect your KONTROL S MK3 and click RESCAN." I initially tried different USB ports, different cables, made sure it had the additional power USB, etc. None of that worked.

Looking at the device in the Device Manager, it doesn't appear to have a driver installed for my S61. I've uninstalled & reinstalled the Hardware Connection Service, rebooted the system multiple times, but no change.

From looking in C:\Windows\System32\DriverStore\FileRepository, I don't see a folder that looks like the a driver for the S61 MK3, based on what I've seen from other ppl who fixed their driver issues with the S88.

From what I've read, I'm lead to believe that the driver might should be labeled something like "nikksm3usb.inf". But it doesn't appear Native Access installs that.

It should be noted, my machine is managed by my work IT dept, and they control which Windows Updates are allowed to be installed. This could be relevant as I've seen NI rep posts that state they've pushed out new drivers via Windows Updates... but I may not be able to obtain the drivers via that method.

I find it extremely annoying that I've spent hours and hours troubleshooting this issue for such an expensive keyboard, and there doesn't even seem to be anywhere I can manually locate and install drivers for the S61. And that Native Access doesn't appear to install them either, leaving the keyboard unrecognizable.

I have the same problem I've tried everything, my s61 mk3 keeps saying enter the serial number on Native Access. After successfully done and installed Hardware Connection Service, the s61 mk3 still doesn't appear on the device manager, not anywhere there. HELP!