Order under review for a days and no response from support

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Answers

  • arda
    arda Member Posts: 5 Newcomer

    @Jeremy_NI the problem is solved. it seems I need to use Native Access 2 to download these libraries. FYI. Thanks for the support.

    https://support.native-instruments.com/hc/en-us/articles/4785955318673-How-to-Keep-Native-Access-1-2-Installed-on-an-Apple-Silicon-M1-Computer

  • Soundboymusic
    Soundboymusic Member Posts: 1 Newcomer

    I am in the same situation but it is now Jul 2024. Ordered Komplete update, I was immediately charged and do not have access to the download and still have not received an order confirmation for the hardware i purchased OR Komplete. I contacted customer support via chat and they immediately converted the issue to email. This is very frustrating. No reason a digital product should be unavailable.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,816 mod
    https://community.native-instruments.com/discussion/comment/164032#Comment_164032

    Please get in touch with my colleagues here: https://bit.ly/n1orders

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