Order under review for a days and no response from support

Hello, I ordered KK 14 standard upgrade and it’s been under review for couple of days. I contacted customer support but there’s been no response.
Any idea what’s going on? Why are there delay in delivery for a digital product?
Best Answer
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@Jinulele @selekta ian It looks like you were able to contact our support and the issue is solved now.
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Answers
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I'm in the situation & NI does not seem to care. I have emailed them several times, with no answer as to why my order is still under review, But NI has already charged my CC & I'm still waiting to download an order I placed over 3 days, ago....
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My credit card was also immediately charged. It’s been 3 days for me too and still being “reviewed”
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@Jinulele @selekta ian It looks like you were able to contact our support and the issue is solved now.
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Thank you! The support got back to me and was transparent about technical issues that lead to the delay. I appreciated the response and I have my order delivered now. Have a nice one!
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