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Order under review for a days and no response from support

Jinulele Member Posts: 3 Sine

Hello, I ordered KK 14 standard upgrade and it’s been under review for couple of days. I contacted customer support but there’s been no response.

Any idea what’s going on? Why are there delay in delivery for a digital product?

Best Answer


  • selekta ian
    selekta ian Member Posts: 3 Noise

    I'm in the situation & NI does not seem to care. I have emailed them several times, with no answer as to why my order is still under review, But NI has already charged my CC & I'm still waiting to download an order I placed over 3 days, ago....

  • Jinulele
    Jinulele Member Posts: 3 Sine

    My credit card was also immediately charged. It’s been 3 days for me too and still being “reviewed”

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,459 mod
    Answer ✓

    @Jinulele @selekta ian It looks like you were able to contact our support and the issue is solved now.

  • Jinulele
    Jinulele Member Posts: 3 Sine

    Thank you! The support got back to me and was transparent about technical issues that lead to the delay. I appreciated the response and I have my order delivered now. Have a nice one!

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