Kontakt 7 player opens black window

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Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod
    edited May 2023

    @Chachor What graphic card do you have on your computer? Do you use external monitors? What version of Kontakt are you using?

  • Chachor
    Chachor Member Posts: 2 Newcomer

    Hi, I don't use any external Monitor. Kontakt version 7.1.3. Graphic card s. below (sorry it is in german language)


    AMD Radeon R9 M295X:


     Chipsatz-Modell: AMD Radeon R9 M295X

     Typ: GPU

     Bus: PCIe

     PCIe-Lane-Breite: x16

     VRAM (gesamt): 4 GB

     Hersteller: AMD (0x1002)

     Geräte-ID: 0x6938

     Versions-ID: 0x0000

     ROM-Version: 113-C773AA-731

     VBIOS-Version: 113-C773A1-014

     EFI-Treiberversion: 01.00.731

     Metal-Unterstützung: Metal 2

     Displays:

    iMac:

     Displaytyp: Integriertes Retina-LCD-Display

     Auflösung: Retina 5K (5120 x 2880)

     Framepuffertiefe: 30-Bit Farbe (ARGB2101010)

     Hauptdisplay: Ja

     Synchronisierung: Aus

     Eingeschaltet: Ja

     Helligkeit automatisch anpassen: Ja

     Verbindungstyp: Intern

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @Chachor If you minimize/maximize the view does it change anything? How did you open the preferences dialog? What happens if you use key commands, like F1, F2, etc....is the AMD Radeon R9 M295X the standard for the imac? Are you able to choose another dirver?

  • Gravitate k
    Gravitate k Member Posts: 1 Member
    edited July 2023

    Hi, I've just upgraded to Kontakt 14 and my Kontakt 7 window is also black. I have an Nvidia graphics card which should be compatible ( Direct3D DDI: 11.1) but it ain't working. I'm running Windows 10 NI please advise thanks

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @Gravitate k As explained in this article: KONTAKT 7 Opens with a Black Window KONTAKT 7 requires graphics hardware support for Direct 3D 11.1 (Feature Level 11_0) or higher.

    Can you check the feature level and post a screenshot?

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