K11U owner - but no option to update to K13U

m_1

Staring with K8U, I have updated as far as K11U, but in the webshop it says I am not eligible for a K12U update?

This update only works for users of KOMPLETE ULTIMATE 8-12.

None of the qualifying products are registered to your account"

However, the products are registered in my account, any idea what the issue is?

Jeremy_NI

@m_1 You should get in touch with our account support agents here:  https://bit.ly/NISupport_OP

Kaiwan_NI

Hi @m_1 there seems to be a small issue on our website atm so if you're certain that you're logged into the right account and you have a base product for the upgrade/update you can ignore the error message and get the update. But if you wanna be super sure you can get in touch with our Support as well.

Monochrome

Have you already checked the My products, serials & downloads page?

m_1

https://community.native-instruments.com/discussion/comment/26139#Comment_26139

Yes, I have registered serials for K8U-K11U

Jeremy_NI

@m_1 You should get in touch with our account support agents here:  https://bit.ly/NISupport_OP

Kaiwan_NI

Hi @m_1 there seems to be a small issue on our website atm so if you're certain that you're logged into the right account and you have a base product for the upgrade/update you can ignore the error message and get the update. But if you wanna be super sure you can get in touch with our Support as well.