K11U owner - but no option to update to K13U
Staring with K8U, I have updated as far as K11U, but in the webshop it says I am not eligible for a K12U update?
This update only works for users of KOMPLETE ULTIMATE 8-12.
None of the qualifying products are registered to your account"
However, the products are registered in my account, any idea what the issue is?
Best Answers
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@m_1 You should get in touch with our account support agents here: https://bit.ly/NISupport_OP
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Hi @m_1 there seems to be a small issue on our website atm so if you're certain that you're logged into the right account and you have a base product for the upgrade/update you can ignore the error message and get the update. But if you wanna be super sure you can get in touch with our Support as well.
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Answers
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Have you already checked the My products, serials & downloads page?
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Yes, I have registered serials for K8U-K11U
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@m_1 You should get in touch with our account support agents here: https://bit.ly/NISupport_OP
0 -
Hi @m_1 there seems to be a small issue on our website atm so if you're certain that you're logged into the right account and you have a base product for the upgrade/update you can ignore the error message and get the update. But if you wanna be super sure you can get in touch with our Support as well.
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