K11U owner - but no option to update to K13U

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m_1
m_1 Member Posts: 3 Newcomer
edited October 2024 in Komplete General

Staring with K8U, I have updated as far as K11U, but in the webshop it says I am not eligible for a K12U update?

This update only works for users of KOMPLETE ULTIMATE 8-12.

None of the qualifying products are registered to your account"

However, the products are registered in my account, any idea what the issue is?

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Best Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    @m_1 You should get in touch with our account support agents here:  https://bit.ly/NISupport_OP

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,995 admin
    Answer ✓

    Hi @m_1 there seems to be a small issue on our website atm so if you're certain that you're logged into the right account and you have a base product for the upgrade/update you can ignore the error message and get the update. But if you wanna be super sure you can get in touch with our Support as well.

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