I can’t load sound from Native instruments in KK

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Answers

  • Mizikboy
    Mizikboy Member Posts: 11 Member

    @Jeremy_NI I reached out to NI on March 11 and received an automatic reply stating that they would do everything possible to assist me, along with a few links similar to those on their website. However, since then, I have not heard back from them despite sending multiple messages.

    I understand that NI is a large company, and there are certain things I prefer not to disclose publicly, but they should show more respect for their customers.

  • Mizikboy
    Mizikboy Member Posts: 11 Member

    @Jeremy_NI I reached out to NI back on March 11 and received an automatic reply stating that they would do everything possible to assist me, along with a few links similar to those on their website. However, since then, I have not heard back from them despite sending multiple messages.

    I understand that NI is a large company, and there are certain things I prefer not to disclose publicly, but they should show more respect for their customers.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 14,049 mod
    edited March 28
    https://community.native-instruments.com/discussion/comment/218811#Comment_218811

    Not sure what happened here. I see a request from you from March 11th (4513620) where my colleague replied on March 12th. You didn't reply to that message, saying if that worked or not. After a while without answer from you, tickets are automatically closed. This request seems to be still open, so please check your mailbox, spams, filters, etc…and get back to my colleague.

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