No support for Maschine MK3 ?

nunya
nunya Member Posts: 5 Newcomer
edited February 25 in Maschine

why is there no support for the MK3? When I bought this unit for $650 I was NEVER told I would have to download 6 tons of software for it or that I had to be a computer programmer to make it work and upon down loading the software nothing works, half of the downloads didn’t follow he path to the VST3 folder and there is nowhere to get help or answers, the YouTube videos are all useless, now what ?

I would have NEVER purchased this box if I had known there was absolutely no support or help with this very over complicated unit.

[February 25 , EDIT by Moderator]

Posted by nunya in a now deleted thread :

I just loaded the software for the MK3, 5 of the down loads went to the VST3, 5 of them didn't follow the path to the VST3 folder and went to documents and nothing works. I was never prompted a selection to where the downloads should go, they just automatically went where they went, is this the right path? I find NOTHING anywhere that explains this, and looking at all the complaints and problems this unit has in the discussions section I find absolutely terrifying without tech support from this company, I was never told this when I purchased and find it absolutely unacceptable that there is no tech support for this mashcine as complicated as it is. can anyone help?

Best Answer

  • Cretin Dilettante
    Cretin Dilettante Member Posts: 234 Pro
    edited February 25 Answer ✓

    OP, when you chill out: Download Native Access, Log In with your Native Instruments account, and then you'll see a list of software & sound packs that you are entitled to use. If you don't want to download everything, you don't have to. You can easily just install Maschine w/ only the factory content if you want to, and leave everything else alone. You are mad about literally nothing.

Answers

  • nunya
    nunya Member Posts: 5 Newcomer

    even this question answer site makes no sense whatsoever, I ask a question and a window appears for me to answer my own question, REALLY ?

  • PoorFellow
    PoorFellow Moderator Posts: 5,982 mod
    https://community.native-instruments.com/discussion/42787/support

    why is there no support for the MK3?

    I would have NEVER purchased this box if I had known there was absolutely no support or help with this very over complicated unit.

    You can always contact N.I. Maschine Support or N.I. Hardware Support and ask for advice and guidance.

    In case that you need guidance contacting support : Please read : how to get support !

    When I bought this unit for $650 I was NEVER told I would have to download 6 tons of software for it

    All you need to do is to download latest version of Native Access for your OS and then use that to register the device (and install the drivers via Maschine software ?) and if need be update the device. As far as I know then all the rest is optional and if you do not want to use it then you do not have to download it.

    or that I had to be a computer programmer to make it work and upon down loading the software nothing works, half of the downloads didn’t follow he path to the VST3 folder and there is nowhere to get help or answers, the YouTube videos are all useless, now what ?

    If you need setup help then you can contact N.I. Native Access and Installation Support .

    In case that you need guidance contacting support : Please read : how to get support !

    N.I. intro videos are here and tutorial videos are here .

    The getting started guide and manual is here

    Else please be more specific and maybe someone else more knowledgeable than I can help better. 🙂

  • PoorFellow
    PoorFellow Moderator Posts: 5,982 mod
    https://community.native-instruments.com/discussion/42787/no-support-for-maschine-mk3

    Please do NOT open duplicate discussions on same topic ! Your duplicate thread has been deleted.

    Community Code of Conduct - Please read before posting : Keep It Tidy .Don’t cross-post the same thing in multiple topics.

    Please contact N.I. Native Access and Installation Support

    In case that you need guidance contacting support : Please read : how to get support !

  • ALDREAD
    ALDREAD Member Posts: 348 Pro
    edited February 25
    https://community.native-instruments.com/discussion/42787/no-support-for-maschine-mk3

    support is available via the correct channels

    You can get help here , but you really need to be clearer

    In native access , there is a preference / setting option , you can select where apps , downloads (which is the download of the various installers) and libraries go ( libraries are samples , expansions , instruments for kontakt player etc

    Vst will download to the general vst folders like most daws

    List what you have in your vst folder and then list what you think has gone in the wrong place , maybe what you think is a vst , isn’t actually a vst and just a library for a vst .

  • nunya
    nunya Member Posts: 5 Newcomer

    none of these links led me anywhere, all dead ends, i have no idea how to get hold of anyone about this,

  • Cretin Dilettante
    Cretin Dilettante Member Posts: 234 Pro
    edited February 25 Answer ✓

    OP, when you chill out: Download Native Access, Log In with your Native Instruments account, and then you'll see a list of software & sound packs that you are entitled to use. If you don't want to download everything, you don't have to. You can easily just install Maschine w/ only the factory content if you want to, and leave everything else alone. You are mad about literally nothing.

  • nunya
    nunya Member Posts: 5 Newcomer

    Not mad, lol just really frustrated though , I have finally downloaded all the files successfully, it appears they are all in the right folders now and the computer is recognizing the MK3 but I can't figure out how to get the MK3 into Studio One and make it work, I am old school from the 70s and 80s analog tape days, never messed with digital recording, I'm like a Timex watch in a digital age, I am reading all the manuals and viewing all the YouTube tutorials out there but can't seem to get it to work, I am in Detroit maybe one of you guys know a user or someone who knows the MK3 that I can contact here in Detroit Michigan, or someone that can walk me through what I am doing Wrong, Thanks for the reply

  • Cretin Dilettante
    Cretin Dilettante Member Posts: 234 Pro

    You have to locate the Maschine VST in Studio One's Browser, or what ever window you access to get to your plugins, then load it into your session. Then, you can route groups & individual sounds into as many audio channels as you need. But also, why use Maschine instead of Impact XT & Presonus' Drum Controller/Sequencer?

  • nunya
    nunya Member Posts: 5 Newcomer

    I had the MK3 before the other stuff, I got the Maschine because of all the different stuff I saw that it can do in a demonstration, and it can be used stand alone.

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